New Counters at Incheon Terminal 1 (West Wing-East Wing)│ASIANA AIRLINES
Content shortcut Home
  • Log in
  • Events
  • Customer Service
  • France

Notice

New Counters at Incheon Terminal 1 (West Wing-East Wing)

views 1,217 2018.09.28

Announcement on relocation of Asiana Airlines Business Operations Closer and more convenient Asiana Airlines business operations will relocate to the entrance of Incheon Airport Terminal 1 to better serve you.

As part of the renovation of Incheon Airport Terminal 1, Asiana Airlines counter operations will move on October 1 from the west wing to the east wing.
We look forward to better serving you at a closer location.

  • Business Operations Relocation
    Incheon Airport Terminal 1 West Wing - East Wing
  • Relocation Date and Time
    'Beginning with Incheon Airport departures/arrivals after October 1,
    2018 (Mon) at 00:00
  • Changes
    All Asiana Airlines business centers in Incheon Airport, including counters, lounges, and gates.

Newly established premium check-in zone

Even more special for premium customers! Check in conveniently and effortlessly at the exclusive check-in zone.

Newly established premium check-in zone
3rd Floor Departure Hall, Terminal 1
Premium Check-in Zone
  • LocationLocation

    3rd floor A Counter (in front of Gate 1)

  • EligibilityEligibility

    First Class passengers

    Business Class passengers

    Asiana Club Platinum members

    Diamond Plus members

First and Business Class Lounge Renovation

Enjoy a relaxing Asiana space at the luxuriously renovated lounge before your trip

First and Business Class Lounge Renovation
First Class Lounge Gate 42 to Gate 11 Business Class (East Wing) Gate 28 to Gate 11 Business Class (Center Wing) Gate 28 to Gate 26
First, Business Lounge
  • LocationLocation

    First Class Lounge
    Gate 42 Gate 11

    Business Class (East Wing)
    Gate 28 Gate 11

    Business Class (Center Wing)
    Gate 28 Gate 26

  • EligibilityEligibility

    Asiana First Class Lounge
    First Class passengers
    Asiana Club Elite Members

    Asiana Business Class Lounge
    Business Class passengers
    Asiana Club Elite Members
    Star Alliance Elite Members

Asiana First Class Lounge

- First class passengers plus one guest

- Asiana Club Platinum members plus one guest

- Asiana Club Diamond Plus members (Lifetime) plus one guest

※ As for Lifetime Diamond Plus status entitled as of 1st Jan2019, only business class passengers are eligible for First Lounge Service

※ As for Asiana Club Diamond Plus members (with 24 months memberships), business class passenger plus one guest are eligible for First Lounge Service

Asiana Business Class Lounge

- Business class passengers

- Asiana Club Diamond Plus members (with 24 months memberships) plus one guest using economy class

- Asiana Club Diamond members plus one guest

- Star Alliance Gold Member plus one guest

- Economy Smartium passengers taking an Asiana Airlines A350 long-distance flight (to the U.S., Europe or Australia)


Notification on counter relocation

Closer and more convenient services! This is an announcement on the relocation of the business operations from the west wing to the east wing.

3rd Floor Departure Hall, Terminal 1
West Wing K, L, and M
counters before relocation
West Wing K, L, and M
counters before relocation
M
L
K
East Wing A, B, and C
counters after relocation
C
B
A
Departure Hall 1 Departure Hall 2 Departure Hall 3
  • Location Location Check-in Counter West Wing K, L, and M counters → East Wing A, B, and C counters
3rd Floor Departure Hall, Terminal 1 Asiana Club Counter
before relocation
Ticketing Counter
before relocation
Asiana Club Counter
after relocation
Ticketing Counter
after relocation
Departure Hall 1 Departure Hall 2 Departure Hall 3

  • 위치 Location Ticketing Counter West Wing, in front of L counter → East Wing, in front of C18 counter
  • Location Location Asiana Club Counter West Wing, in front of K counter → East Wing, in front of B18 counter
4th Floor Departure Hall, Terminal 1 Transfer Counter
before relocation
Transfer Counter
after relocation
Departure Hall 1 Departure Hall 2 Departure Hall 3
  • Location Location Transfer Counter West Wing, 4th-Floor Duty Free Area → East Wing, 4th-Floor Duty Free Area
3rd Floor Departure Hall, Terminal 1

Gate before
relocation

Gate after
relocation
Departure Hall 1 Departure Hall 2 Departure Hall 3
  • Location Location Gate (Parking Ramp) West Wing → East Wing
1st Floor Departure Hall, Terminal 1 Baggage Counter
before relocation
Arrival Counter
before relocation
Baggage Counter
after relocation
Arrival Counter
after relocation

  • Location Location Lost Baggage Counter West Wing, in front of baggage claims 18 and 19 → East Wing, in front of baggage claims 4 and 5
  • Location Location Arrival Information Counter West Wing, between Exits 13 and 14 → East Wing, between Exits 1 and 2