ASIANA AIRLINES

No, they cannot. Children traveling alone (unaccompanied minors) need separate service requests and verification procedures. Please check in at the airport counter.

Passengers traveling with infants may also check in online through the homepage or mobile site.

Enter the information below.

• Passengers using codeshare flights operated on aircrafts of other companies
• If you applied for special requests that require airport personnel to confirm and prepare. E.g., children traveling alone (unaccompanied minors), companion animals, wheelchair applications, seat upgrade requests, passengers with cabin baggage that require separate seats, etc.
• Passengers with e-tickets that need to be changed

After logging in, the reservation list will be displayed only when the ticket information and membership number have been linked at the time of ticket purchase.
You must inquire whether your Asiana Club membership number is linked at the place of purchase.
However, even if it is not displayed on the reservation list, you can use online check-in without logging in if you enter your reservation number (or ticket number).
Also, you may need to enter your membership number, which is required for earning miles during online check-in.

Passengers who require additional confirmation from the Ministry of Justice due to the pre-immigration system may be restricted from being issued a boarding pass.
Check that you have correctly entered your passport information under the check-in menu, as passport information is often entered incorrectly.

Due to the enforcement of the Advance Passenger Information System (APIS), all passport information entered during check-in will be sent to the United States Customs and Border Protection (CBP) on real time.

In this process, boarding passes will not be issued for passports that have not been approved through ESTA. Thus, boarding passes and tickets for exchange may not be issued online.

Passengers traveling to the U.S. for visiting purposes without a visa (ESTA users) should visit the official ESTA homepage and double-check the approval. Passengers traveling to the U.S. for purposes other than visiting should receive boarding passes at the airport counter to confirm the validity of the visa and travel documents.

However, seats assigned online will be reserved.

During the seat assignment process, the selected seat can be occupied first by other customers through different check-in procedures. Emergency exit or preferred seats (charged) cannot be selected during online check-in.

Online check-in may be limited in the following cases.

• - Passengers for whom the service is restricted
• - If confirmation is required from the corresponding country’s electronic system

Passengers who completed check-in using the Asiana Airlines application (APP) can find their saved boarding pass under the [Mobile Boarding Pass] menu.

After checking in online, if you received your boarding pass via Kakao notification or SMS, you can confirm your boarding pass via the link sent to you.

iPhone users can easily view their boarding pass on the Apple Wallet menu.

Yes, you can cancel your check-in during online check-in service hours. After reconnecting to the check-in menu, you can cancel under the [Cancel check-in] menu.

Canceling your check-in does not cancel your reservation. Cancellation, changing of reservation, and ticket refunds must be processed separately from the place of purchase.

Yes, you can. If you wish to change your seat, go back to the check-in menu and select [Change check-in] to proceed. At the [Change check-in] menu, not only can you can change your seat, but you can also enter your mileage number and edit passenger information.

If you’ve incorrectly entered your passport information, your immigration process may be delayed or unexpected problems may occur.

Revisit the check-in menu and edit your information, or correct it at the airport counter.

Most countries require airlines to submit the passport information of passengers before the flight departs, for reasons of flight safety, security, and customs in the country/region.

Enter your passport information correctly, as passport information is sent to the departure/arrival city immigration office. If you are traveling to the U.S., entering additional information is required, including the address of where you will be staying.

That means valid e-ticket information has not been applied, or special request items that require airport confirmation and preparations have been applied.

If you’ve been issued a home/mobile boarding pass online, you can enter the concourse without visiting the counter separately at the airport. If you have bags to check, provide your boarding pass at the counter and check your baggage.

※ Procedures for Use

1. Go to the concourse entrance with your home/mobile boarding pass and passport (valid identification in the case of domestic flights)

2. Go to the boarding gate after scanning your boarding pass barcode at the automatic gate for the concourse entrance

3. Board after providing your internet/mobile boarding pass at the boarding gate

You cannot enter the concourse in the following cases. Ask one of our employees for assistance at the counter.

• - If the barcode is badly printed or damaged
• - If the boarding pass in is invalid, due to check-in cancellation or seat change
• - If you were unable to enter the concourse by 20 minutes before flight departure

• - International Flights: After presenting your home/mobile boarding pass or baggage tag at the airport counter 60 minutes before the departure, complete the procedure for checked baggage.
• – Domestic Flights : After presenting your home/mobile boarding pass or baggage tag at the airport counter, check your baggage by 30 minutes before departure.

Even if your boarding pass does not print normally, you can still keep your assigned seat. You can receive a physical boarding pass at the airport counter on the day of departure.

For passengers who wish to be issued a mobile boarding pass, log in to the check-in service and receive your mobile boarding pass via SMS text message.

Yes, you can. You can receive your boarding pass again under the [Issue boarding pass] menu by reconnecting to internet/mobile check-in.

Tickets for exchange are provided to passengers who are limited in using home/mobile boarding passes. You cannot board with a ticket for exchange. Please receive a physical boarding pass at the airport.
In the cases below, you will receive a ticket for exchange instead of a boarding pass when using online check-in.

• - Domestic Flights: If proof of ticket discount needs to be confirmed (e.g., public discounts such as child and disability discounts)
• - International Flights: If you are traveling to a country that requires a visa or if additional documentation required during travel needs to be confirmed