ASIANA AIRLINES

Baggage inquiries

Things to note before reporting a baggage delay

• If your baggage is delayed, you must report this within 21 days.
• When reporting a baggage delay, you must have the baggage tag with you.

Things to note before reporting damaged baggage

• If your baggage is damaged or partially missing, you must report this to the airline within 7 days of receipt.
• Wear and tear policy
  The airline is not responsible for minor scratches, scuffs, dents, stains, general wear and tear, loss of or damage to baggage accessories, external locks, name tags, covers, or belts caused during the process of ordinary baggage handling.
• When reporting damaged baggage, please make sure that the following information is included.
  Passenger name, flight number, date, baggage tag, detailed photos and description of the damaged area, brand, purchase price, etc.
• Sporting goods not packed in a hard case (specific packaging), including golf clubs, will not be eligible for compensation in the event of damage.

How to report a baggage incident

• Please report baggage incidents at your arrival airport for quick action to be taken.
  ※ (Example: In case of departure from Incheon – arrival in London, report to the airport in London via email)

Baggage inquiries by airport