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Airport Information Desk

Airport Code
  • Incheon International Airport Passenger Terminal 1 ( Relocation to Incheon Airport Terminal 2: Effective Jan 14, 2026 )
Location
  • 60km west from Seoul City Hall  See map
Website
Check-In Counter
  • ★3rd floor, Passenger Terminal 1 (until Jan. 13th, 2026)

    □ A ZONE
    ▷ Business Suite Class
    ▷ Business Class
    ▷ Asiana Club Platinum Memeber
    ▷ Asiana Club Diamond Plus Member

    □ B1 - B7
    ▷ Asiana Club Diamond Member
    ▷ Asiana Club Gold Member
    ▷ Corporate Member
    ▷ Star Alliance Gold Member

    □ B18-1
    ▷ Ticketing

    □ B19 - B30
    ▷ Economy Class Self-Check-In Baggage Service (Bag Drop Only)
    ▷ Connection Flight

    □ B16
    ▷ Staff Only

    □ B31
    ▷ Special Assistance Only

    □ C1 - C14
    ▷ Self Bag Drop Only

    □ C19 - C32
    ▷ Self Bag Drop Only

    ★3rd floor, Passenger Terminal 1 (from Jan. 14th, 2026)
    □ H - J Zone
Counter Hours of Operation
  • □ Open : Always open from 05:00 (Flexible according to the departure time of the first flight)

    □ Close : 50 mins prior to departure time of the last flight
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • 82-32-744-2135
    ● Reservation and ticket : 1588-8000
    ● Baggage claim : bag@flyasiana.com
Lounge Name
  • Incheon Airport Asiana Lounge
Location
  • Passenger Terminal 1
    □ Business Suite Lounge : Gate 11 Area
    □ Business Class Lounge East : Gate 11 Area
    □ Business Class Lounge Central : Gate 26 Area
    □ Business Class Lounge West : Gate 42 Area
Business Hours
  • □ Business Suite Lounge : 05:00 ~22:00
    □ Business Class Lounge East : 05:00 ~22:00
    □ Business Class Lounge Central : 06:00~22:00
    □ Business Class Lounge West : 06:00~00:30
Domestic flight international flight
  • ★ Passenger Route
    □ 2nd floor arrival gate
    □ 1st floor baggage carousel
    □ 1st floor entry place
    □ 3rd floor check-in counter
    □ 3rd floor security screening
    □ 3rd floor immigration screening
    □ 3rd floor departure gate

    ★ MCT
    □ Gimpo Airport Domestic ↔ Incheon International Airport(Asiana Airlines) : 2 hours 10 mins * 2 hours 30 mins as of Jan. 14th, 2026
    □ Gimpo Airport Domestic ↔ Incheon International Airport(The Other Airlines) : 2 hours 55 mins
    □ Incheon Airport Passenger Terminal 1 Domestic ↔ Incheon Airport Passenger Terminal 1 International : 1 hour 40 mins
    □ Incheon Airport Passenger Terminal 2 Domestic ↔ Incheon Airport Passenger Terminal 1 International : 1 hour 40 mins
International flight international flight
Procedure
★ Passenger Terminal 1 : OZ, ETC (Except Passenger Terminal 2 Airlines)
* Asiana Airlines(OZ) relocate to Terminal 2 on January 14th, 2026
★ Passenger Terminal 2 : KE, DL, AF, KL

★ Passenger Terminal 1 → Passenger Terminal 1
□ Arrival Gate (2F)
□ Transit Area (2F → 3F)
□ Transit Counter (4F)
□ Departure Gate (3F)

★ Passenger Terminal 1 → Concourse
□ Arrival Gate (2F)
□ Transit Area (2F → 3F)
□ Follow Green Transit Sign(101~270)
□ Take Blue Shuttle Train (B1)
□ Transit Counter (3F)
□ Departure Gate (3F)

★ Passenger Terminal 1 → Passenger Terminal 2
□ Arrival Gate (2F)
□ Transit Area (2F → 3F)
□ Follow Green Transit Sign(101~270)
□ Take Blue Shuttle Train (B1)
□ Follow Green Transit Sign(230~270)
□ Auto Transit Gate (B1)
□ Take Orange Shuttle Train (B1)
□ Transit Counter (4F)
□ Departure Gate (3F)

★ Concourse → Passenger Terminal 1
□ Arrival Gate (2F)
□ Follow Green Transit Sign(1~50)
□ Take Blue Shuttle Train (B1)
□ Transit Area (2F → 3F)
□ Transit Counter (4F)
□ Departure Gate (3F)

★ Passenger Terminal 2 → Passenger Terminal 1
□ Arrival Gate (2F)
□ Follow Green Transit Sign(1~132)
□ Auto Transit Gate (B1)
□ Take Orange Shuttle Train (B1)
□ Follow Green Transit Sign(230~270)
□ Auto Transit Gate (B1)
□ Take Blue Shuttle Train (B1)
□ Transit Area (2F → 3F)
□ Transit Counter (4F)
□ Departure Gate (3F)
Notes
Beware of movement between terminals
Minimum transfer times
★ Passenger Terminal 1 International ↔ Passenger Terminal 1 International : 1 Hour 10 Mins
□ Asiana Airlines ↔ Asiana Airlines : 45 Mins
★ Passenger Terminal 1 International ↔ Passenger Terminal 2 International : 1 Hour 30 Mins
★ Passenger Terminal 2 International ↔ Passenger Terminal 2 International : 45 Mins * 1 Hour 10 Mins as of January 14th, 2026

★ Incheon Airport International ↔ Gimpo Airport International
□ Asiana Airlines → Asiana Airlines : 3 Hours
□ Asiana Airlines → The other Airline : 4 Hours

★ Airlines Information
□ Passenger Terminal 1
▷ Asiana Airlines, ETC

□ Passenger Terminal 2
▷ Korean Air, Delta, Airfrance, KLM

*Asiana Airlines relocate to Terminal 2 on January 14th, 2026
International flight domestic flight
Procedure
★ Passenger Route
□ 2nd floor arrival gate
□ 1st floor baggage carousel
□ 1st floor entry place
□ 3rd floor check-in counter
□ 3rd floor security screening
□ 3rd floor immigration screening
□ 3rd floor departure gate
Minimum transfer times
★ Passenger Terminal 1 International ↔ Passenger Terminal 1 Domestic : 1 Hour 40 Mins

★ Passenger Terminal 1 International ↔ Passenger Terminal 2 Domestic : 2 Hours 10 Mins

★ Incheon International Airport → Gimpo Airport Domestic
□ Asiana Airlines → Asiana Airlines : 2 Hours 30 Minutes *2 Hours 50 Minutes as of January 14th, 2026
□ Asiana Airlines → The Other Airline : 2 Hours 40 Minutes
Baggage transfer
  • ★ International-international connections are possible within 24 hours
    □ Connect to final destination

    ★ International - Domestic connections
    □ Baggage pick up and move to domestic flights check in counter
    □ But, Incheon Airport departure domestic flight(PUS, TAE) can be connected to the final destination.
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