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Airport Information Desk

Airport Code
  • Incheon International Airport Passenger Terminal 2
Location
  • 60km west from Seoul City Hall  See map
Website
Check-In Counter
  • ★3rd floor, Passenger Terminal 2

    □ G1- G16, H1 - H16, H21 - H35
    ▷ Economy Class Self-Check-In Baggage Service (Bag Drop Only)
    ▷ Connection Flight

    □ H36 - H38
    ▷ Special Assistance Only

    □ J10 - J16
    ▷ Asiana Club Diamond Member
    ▷ Asiana Club Gold Member
    ▷ Corporate Member
    ▷ Star Alliance Gold Member

    □ J17 - J18
    ▷ Staff Only

    □ J21 - J23
    ▷ Ticketing

    □ J24 - J35
    ▷ Business Suite Class
    ▷ Business Class
    ▷ Asiana Club Platinum Memeber
    ▷ Asiana Club Diamond Plus Member
Counter Hours of Operation
  • □ Open : Always open from 05:00 (Flexible according to the departure time of the first flight)

    □ Close : 50 mins prior to departure time of the last flight
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • 82-32-744-2135
    ● Reservation and ticket : 1588-8000
    ● Baggage claim : bag@flyasiana.com
Lounge Name
  • Korean Air Lounge(Terminal 2), Asiana Lounge(Terminal 1)
Location
  • Terminal 2 (Korean Air Lounge / Passengers who are departing on regular Asiana Airlines flights)
    □ Prestige East(Left) : Upstairs (4F) of GATE 253
    □ Prestige East(Right) : Upstairs (4F) of GATE 253
    □ Prestige Garden East : Upstairs (4F) of GATE 281
    □ Prestige Garden West : Upstairs (4F) of GATE 218

    Terminal 1 (Asiana Lounge / Passengers who are departing on regular Star Alliance flights)
    □ Business Suite Lounge : Gate 11 Area
    □ Business Class Lounge East : Gate 11 Area
    □ Business Class Lounge Central : Gate 26 Area
    □ Business Class Lounge West : Gate 42 Area
Business Hours
  • Terminal 2
    □ Prestige East(Left) : 06:00 - 23:30
    □ Prestige East(Right) : 06:00 - 22:00
    □ Prestige Garden East : 06:00 - 22:00
    □ Prestige Garden West : 04:00 - 22:00

    Terminal 1
    □ Business Suite Lounge : 05:00 - 22:00
    □ Business Class Lounge East : 05:00 - 22:00
    □ Business Class Lounge Central : 06:00 - 22:00
    □ Business Class Lounge West : 05:00 - 22:00
Domestic flight international flight
  • Procedure
    ★ Gimpo Airport Domestic → Incheon Airport International
    Arrival(2nd floor) - Baggage Claim(1st floor) - Incheon Airport (Bus/Airport Railroad) - Check-in Counter(3rd floor) - Security Screening - Departure Immigraion - Gates

    ★ MCT
    □ Gimpo Airport Domestic ↔ Incheon International Airport(Asiana Airlines) : 2 hours 30 mins
    □ Gimpo Airport Domestic ↔ Incheon International Airport(The Other Airlines) : 2 hours 55 mins
    □ Incheon Airport Passenger Terminal 2 Domestic ↔ Incheon Airport Passenger Terminal 2 International : 1 hour 10 mins
International flight international flight
Procedure
★ Terminal 1 : Airlines other than those operating at Terminal 2
★ Terminal 2: OZ, KE, LJ, BX, RS, AF, AM, CI, DL, GA, KL, MF, SK

★ Terminal 2 → Terminal 2
□ Arrival Gate(2F)
□ Follow the Green Transfer Signs
□ Security Screening Area(2F)
□ Transit Counter(2F→3F)
□ Departure Gates(3F)

★ Terminal 2 → Concourse
□ Arrival Gate(2F)
□ Follow the Green "Transfer" Signs
□ Take the Shuttle Train (B1)
□ Security Screening Area(2F)
□ Transit Counter(2F → 3F)
□ Departure Gates(3F)

★ Terminal 2 → Terminal 1
□ Arrival Gate(2F)
□ Follow the Green "Transfer" Signs
□ Take the Shuttle Train (B1)
□ Transferring via Shuttle Train(B1)
□ Security Screening Area(2F)
□ Transit Counter(2F→3F)

★ Concourse → Terminal 2
□ Arrival Gate(2F)
□ Follow the Green Transfer Signs
□ Take the Shuttle Train (B1)
□ Security Screening Area(2F)
□ Transit Counter(2F→3F)
□ Departure Gates(3F)

★ Terminal 1 → Terminal 2
□ Arrival Gate(2F)
□ Follow the Green "Transfer Signs
□ Security Screening Area(2F→3F)
□ Take the Shuttle Train (B1)
□ Transferring via Shuttle Train(B1)
□ Transit Counter(3F)
Notes
Beware of movement between terminals
Minimum transfer times
★ Passenger Terminal 2 ↔ Passenger Terminal 2 : 70 Mins
□ Asiana Airlines ↔ Asiana Airlines : 60 Mins
★ Passenger Terminal 2 ↔ Passenger Terminal 1 : 90 Mins
★ Passenger Terminal 1 ↔ Passenger Terminal 1 : 70 Mins

★ Incheon Airport International ↔ Gimpo Airport International
□ Asiana Airlines → Asiana Airlines : 3 Hours
□ Asiana Airlines → The other Airline : 4 Hours
International flight domestic flight
Procedure
★ Incheon Airport International → Gimpo Airport Domestic
Arrival(2nd floor) - Immigration - Baggage Claim(1st floor) - Customs - Gimpo Airport (Bus/Airport Railroad) - Check-in Counter(2nd floor, Domestic Terminal) - Security Screening(3rd floor) - Gates
Minimum transfer times
★ Passenger Terminal 2 International ↔ Passenger Terminal 2 Domestic : 1 Hour 10 Mins

★ Incheon Airport International → Gimpo Airport Domestic
□ Asiana Airlines → Asiana Airlines : 2 Hours 50 Mins
□ Asiana Airlines → The Other Airline : 2 Hours 40 Minutes
Baggage transfer
  • ★ International-international connections are possible within 24 hours
    □ Connect to final destination

    ★ International - Domestic connections
    □ Baggage pick up and move to domestic flights check in counter
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