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Airport Information Desk

Airport Code
  • Main Terminal : Check-In, Baggage Claim
    SAT-1 : De/Boarding
Location
  • Located 30km away from downtown  See map
Website
Check-In Counter
  • OZ742 / OZ744 : Terminal 4th Floor Row K11~K19 Counter

Counter Hours of Operation
  • Open : 3 hours before departure time
    Close : 50 min before departure time (A380), 40 min before departure time (except A380)
Visa Information
Regional Offices Contacts
  • 66)2-134-2895
Lounge Name
  • * Miracle Lounge
    * Thai Airways Royal Silk Lounge
Location
  • Concourse D, E, G on 3rd Floor
Business Hours
  • 0500L ~ 0200L
Available Services
  • International Call Available (Charge)
    Domestic Call Available (Free)
    Domestic Call(Mobile) N/A
    FAX Available (Charge)
    Printer Available (Free)
    Wi-Fi Available (Free)
    PC(Internet) Available (Free)
    Shower Room Available (Free)
International flight international flight
Procedure
* After arrival, please check in again at Y75 in Transfer Desk 3, on the 2nd floor (Counter Opens 1hour 50minutes prior to the departure and it closes 50minutes before departure)
* Depending on the situation, transfer check in may be carried out at the gate without operating the transfer counter, in that case we post a notice at the transfer counter
* Business Class, Star Alliance Gold members, Asiana Club Diamond and above, can enter Miracle Lounge.
* If already through checked in from the previous port, go up to the 3rd floor and move to the boarding gate
Notes
* If next connecting carrier is a LCC, through check in is not possible. Therefore, the passenger should enter Thailand and go to check in counter for check in.
International flight domestic flight
Procedure
Domestic flight connecting to Chiangmai, Phuket, Krabi, Samui, Hatyai, Udonthani, and Trat can check-in at the transfer counter on the 2nd floor
Notes
  • * Some domestic flight have been moved to Donmuang airport since 2007, so need to check airport carefully in advance
Baggage transfer
  • * If you check in your baggage to your final destination using Inter Airline Through Check In, you do not need to pick up your baggage at Bangkok.

    * For domestic-international flights, Through check-in is available at some domestic airports.

    ㅁ TG (Thai Airways) - BKK connecting routes: CHIANGMAI (CNX), CHIANGRAI (CEI), PHUKET (HKT), KRABI (KBV), HATYAI (HDY)

    ㅁ PG (Bangkok Airways) - BKK connecting routes: SAMUI (USM), PHUKET (HKT), CHIANG MAI (CNX), KRABI (KBV), TRAT (TDX), HAT YAI (HDY)

    * For PG airlines, all itineraries must be included in one itinerary (Conjunction Ticket issued at once) to be eligible for through check in, if tickets are issued separately, this service is not available, so please be aware of this.