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Airport Information Desk

Airport Code
  • Jakarta Soekarno-Hatta International airport TERMINAL3
Location
  • Located 20km west away from downtown
    *Asiana moved to Terminal3 as of April 15, 2019  See map
Website
Check-In Counter
  • Enter through gate number 2 of departure area on the 3rd floor of terminal 3
    and the counter number is A21 ~ A26 (nearest from Departure Gate2)
Counter Hours of Operation
  • Starting Check in at 19:30, closing counter 50min before departure at Terminal 3
Kiosk Availability
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • 62-21-8082-2291~2
    Office Hour is From 5:00 p.m to 11:00 p.m
    passenger can call with us from at 5:00 p.m. to 6:40 p.m.
    After that, all staffs are at the Check in counter.
Lounge Name
  • Plaza Premium Saphire Lounge
Location
  • It is located in front of gate 6 and 7 after down from Immigration by escalator
Business Hours
  • 0500L~0000L
Available Services
  • International Call N/A
    Domestic Call N/A
    Domestic Call(Mobile) N/A
    FAX N/A
    Printer N/A
    Smoking room N/A
    Wi-Fi Available (Free)
    PC(Internet) Available (Free)
    Shower Room Available (Free)
Domestic flight international flight
  • Passengers from Domestic flight(T1/2/3) can move by Airport Shuttle bus(Every 15 mins) to International Terminal2/3
International flight international flight
Procedure
Within 6 hours and terminal 3 only.
International flight domestic flight
Procedure
Passengers who have connecting flights to GA domestic is Terminal3, the rest of them are Terminal 1/2.
* Terminal 1 Domestic - Lion air, Express air, Batik air, Trigana air, Transnusa, Kalstar, Citilink Indonesia.
* Terminal 2 Domestic - Sriwijaya air, NAM air, Air asia Indonesia
Notes
  • All domestic connecting passengers from international flight should pick up all their baggages in CGK and do the custom clearance.
Baggage transfer