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Airport Information Desk

Airport Code
  • Haneda Airport Terminal 3
Location
  • Haneda Airport Terminal3 S5D1, Haneda Airport 2-6-5, Ota-Ku, Tokyo 144-0041, Japan  See map
Website
Check-In Counter
  • 3F B ISLAND (Counters can be changed depending on the departure flight)
    OZ177 : 3F A ISLAND
Counter Hours of Operation
  • OZ1055, OZ1075, OZ1035
    A330 : 2hours 30minutes prior to departure
    CLOSE : 50minutes prior to departure
    OZ177
    A320 : 2hours prior to departure
    CLOSE : 50minutes prior to departure
Visa Information
Regional Offices Contacts
  • Weekdays : 0900~1700
    Staff may not stand depending on the flight schedule
    03-6428-0063
Lounge Name
  • ANA LOUNGE / TIAT LOUNGE(OZ177 ONLY)
    ※OZ177 Available after receiving lounge coupons at the check-in counter
    Counter open hour : A320 prior to departure 2hours, A330 prior to departure 2hours half
Location
  • ANA LOUNGE Located in front of the Gate #110
    TIAT LOUNGE Located in 4F, around the Gate #111
Business Hours
  • ANA LOUNGE : 0500 ~ Until ANA's last departure flight (Around 23:30)
    TIAT LOUNGE : 24hours
Available Services
  • Shower , Foods , Drinks , wi-fi
International flight international flight
Procedure
Arrival from International flight→Pass the Transit security gate(E-TKT or Boarding pass required)→Move to the gate of next flight
International flight domestic flight
Procedure
Baggage connection is not available
After international flight arrival, move to domestic flight terminal by using shuttle bus or monorail
Monorail ticket is given if you present domestic flight ticket or itinerary to the information counter.
◎ International flight arrival → Boarding domestic flight
① Flight arrival
② Quarantine inspection
- Departing from Korea --- don't need quarantine documents
③ Immigration (2F)
- Native/foreigners booth
- Japanese nationality and people who have RE-ENTRY use native booth
- Japanese nationality and foreigners who don't have RE-ENTRY use foreigners booth
④ Baggage claim(2F), custom inspection, move to arrival place
⑤ Check-in at domestic flight transfer counter(2F)
⑥ Move to domestic flight terminal and security screening(2F)
⑦ Boarding (2F)
- Check boarding pass and gate
* ⑤~⑦ : possible only when domestic transfer counter opens

Notes
  • non-applicable
Baggage transfer