Airport Guide│ASIANA AIRLINES
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Airport Information Desk

Airport Code
  • Istanbul Airport - it has only one terminal for both domestic and international flights.
Location
  • 39km away from TAKSIM city center  See map
Website
Check-In Counter
  • 2nd floor, K island
    **However, location of our check-in counters is changeable. Please check the location again at the airport through information screen board.
Counter Hours of Operation
  • From 3 hours before STD to 1 hour before STD
Kiosk Availability
Visa Information
Regional Offices Contacts
  • Sales : +90-212-256-4144, Mon~Fri, 0800L~1700L

    Airport : +90-212-465-6802
    *Our airport office is closed during flight non-operation days.

    *Please contact out sales office(the place you purchased ticket) for ticketing/reservation/cancellation.
    *For airport : We are not able to give service to our passengers on the phone during operation hours.
Lounge Name
  • 1) Turkish Airlines Lounge Business (For Business class passengers)
    2) Turkish Airlines Lounge Miles&Smiles (For Star alliance gold members&For Business class passengers)
Location
  • Our passengers are jointly using the Turkish Airlines Lounge
    -For Business passengers lounge : Turkish Airlines Lounge Business - International Departure Floor, opposite side of gate E1 (please use escalator) at Istanbul airport
    -For Star alliance gold members&For Business passengers lounge : Turkish Airlines Lounge Miles&Smiles - International Departure Floor, opposite side of gate C1 (please use escalator) at Istanbul airport
Business Hours
  • 24 hours
    22:00~04:00 Cleaning Hour
Available Services
  • Shower Room Availablle (Free)
    Fax Available (Free)
    Printer Available (Free)
    Wi-Fi Available (Free)
    PC(Internet) None
    International Call None
    Domestic Call None
    Domestic Call(Mobile) None
Domestic flight international flight
  • - International and domestic lines are located in the integrated terminal (For domestic : A~D counters, For international : E~S counters)

    <For transit bags>
    - TK domestic flight + TK international flight: baggage connection is possible
    - TK domestic flight + OZ international flight: In same booking and tickets, bag transfer will be possible. If separate ticket, baggage connection is not possible - passenger should claim their baggage on domestic arrival fist, after that check-in the baggage at counter for international flight.

    However please note that the bag transfer is under TK's control.

International flight international flight
Procedure
- After international flight arrival, if you have INT flight boarding pass, you can transfer to departure lounge through INT transfer line.
- After international flight arrival, if you don't have INT flight boarding pass, check-in at the airline transfer counter and receive boarding pass, and then move to departure lounge using INT transfer line.
***-In case of 1)Holding international flight boarding pass 2)THRU CHK-IN 3)having connecting time within 1 hour, please follow the "SHORT CONNECTION INTERNATIONAL" signboard as soon as you disembark from aircraft. This short-connection point helps passenger to transit faster.
Notes
- Even though you check-in your baggage to the final destination, re-check at the transfering counter or departure gate
International flight domestic flight
Procedure
- When connecting from international flight to domestic flight and if your bag is not connected to your final destination, pass CIQ, claim your baggage, and then move to domestic check-in counter at departure floor.
- THU-CHK IN passengers could transfer to domestic departure lounge through "Domestic transfer line" which located at the end of transfer level.
- International and domestic lines are located in the integrated terminal (For domestic : A~D counters, For international : E~S counters)
Baggage transfer
  • For Asiana international flight(at Incheon) -> Turkish airlines domestic flight transfer, passenger's baggage could be connected below stations ONLY.
    - ADA, ESB, GZP, AYT, BJV, DLM, DNZ, DIY, EDO, EZS, ERC, ERZ, AOE, HTY, GZT, IST, ADB, KCM, KSY, ASR, KCO, KYA, KZR, MLX, NAV, OGU, RZV, SZF, NOP, VAS, GNY, TEQ, TJK, TZX, COV

    -Connecting baggage from ICN to 'SAW' station is PROHIBITTED. SAW airport is 1.30hr (approx) far away from IST airport by car.

    **For passengers who have separate booking**
    1) Departure from ICN : If staff connect passenger's baggage to final destination, passenger does not need to claim baggage at IST airport.
    2) For return FLT(from Turkey or any other overseas stations except ICN) : If staff doesn't connect passenger's baggage to final destination, passengers need to claim their baggage at IST airport.
    *Turkish airline usually doesn't approve connecting bags to final destination for transit passengers who have separate booking.