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Airport Information Desk

Airport Code
  • Narita International Airport terminal 1 South Wing

Location
  • Located more than 60km away from Tokyo downtown  See map
Website
Check-In Counter
  • ☆ Narita International Airport Terminal1 South Wing 4th Floor H-ZONE
    ● 1~5 : Business Class、Star Alliance Gold、OZ Gold、Pregnant Passenger
    ● 6~8 : Bag Drop
    ● 9~12 : Economy Class
    ※ Counter assignment might be changed according to the type of aircrafts.
Counter Hours of Operation
  • ● OZ107
    - 06:40 ~ 08:10
    ● OZ101
    - 10:20 ~ 12:30
    ● OZ103
    - 10:20 ~ 15:35
    ● OZ105
    - 16:25 ~ 18:35
    ● OZ109 (2024.11.13~30)
    - 16:25 ~ 19:20
    ● OZ109 (2025.12.1~31)
    - 16:25 ~ 19:50
    ● OZ141 (2025.2.3~.3.29)
    - 09:35 ~ 10:55

    ※ Counter open time might be changed according to the type of aircrafts
Kiosk Availability
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • +81-476-34-8311
Lounge Name
  • ● ANA Suite Lounge (NH)
    ● ANA Lounge (NH)
    ● United Club Lounge (UA)
Location
  • ● ANA lounge/suite lounge : near gate 52 (4F)
    ● ANA lounge : near gate 22~25 (2F)
    ● United Club : near gate 31 (3F)
Business Hours
  • ● ANA LOUNGE/SUITE LOUNGE (No.52 gate) : 0700L ~ 2115L
    ● ANA LOUNGE (No.22~25 gate) : 1300L ~1915L
    ● United Club (No.31 gate) : 0845L ~ 2045L
Available Services
  • International Call Available (Charge)
    Domestic Call Available (Charge)
    Domestic Call(Mobile) N/A
    FAX Available (Free)
    Printer N/A
    Wi-Fi Available (Free)
    PC(Internet) Available (Free)
    Shower Room Available (Free)
Domestic flight international flight
  • <Transfer between terminal>
    Please take terminal Shuttle Bus . The bus will arrive at Bus stop No.6 1F Terminal 1.
    After arrival terminal 1, please proceed to Asiana Airlines check-in counter at Terminal 1 South wing 4F Zone-H.

    <Terminal of Domestic flight>
    Terminal 1：ANA,Peach, IBEX
    Terminal 2：JAL
    Termimal 3：Jetstar Japan, Spring Japan,Vanilla air
International flight international flight
Procedure
● Same as procedures of international flight transfer in other airports
● Follow the 'connecting flights' sign
● Pass security screening for connecting passenger
● Check-in for connecting flights at the 'transfer counter'
Notes
● 2 connecting buses between terminals run every 1 hour.
● Transfering between terminal 1 and terminal 2, you need to move fast to the connecting bus stop as soon as you land. (If you miss one bus, you may not transfer)
International flight domestic flight
Procedure
(Using OZ, in case of connecting to domestic flight in terminal 1)
● No passageway between international flight and domestic flight
● International flight arrival -> Immigration and pick-up check-in baggage -> check-in at the domestic check-in counter
● Domestic check-in counter is on the 1st floor

(Using OZ, in case of connecting to domestic flight in terminal 2)
● International flight arrival -> Immigration and pick-up check-in baggage-> Move to terminal 2
● In terminal 2, check-in at the domestic check-in counter.
Notes
  • There isn't passageway between international flight and domestic flight
    ● International flight arrival -> Immigration and pick-up check-in baggage -> check-in at the domestic flight counter
Baggage transfer
  • ●Transfer between International Flight:
    - Not necessary to pick up your check-in baggage at Narita.

    ●If you connection from/to LCC carrier, Should through passport control and custom with baggage pick up and then proceed to next carrier check-in counter.