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Airport Information Desk

Airport Code
  • Terminal 2
Location
  • Located 40km away from downtown  See map
Website
Check-In Counter
  • TER2, 3F, Module K1-K10 (since 2024.10.27, all OZ FLTs)
Counter Hours of Operation
  • Counter open : 3H prior flight departure time(OZ368 FLT : from 0600L)
    Counter close : 1H prior flight departure time
    PVG Airport Authorities RQ airliners to close CHKIN CNTR 1H prior to STD, for ontime DEP
Kiosk Availability
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • 86-21-6833-9600
Lounge Name
  • 71 lounge (Star Alliance sharing)
Location
  • (Airside) In front of boarding gate #71, 4th Floor
Business Hours
  • during star alliance airlines in operation
Available Services
  • International Call N/A
    Domestic Call N/A
    Domestic Call(Mobile) N/A
    FAX N/A
    Printer Available (Free)
    Wi-Fi Available (Free)
    PC(Internet) Available (Free)
    Shower Room Available (Free)
Domestic flight international flight
  • Pudong airport both TER1 , TER2 have international, domestic flights.
    After picking up baggage, go to TER2 check-in counter E(FORENOON)/D(AFTERNOON)
    Free shuttle buses are available between TER1 and TER2.
International flight international flight
Procedure
After passing customs, immigration, quarantine line, pick up baggage, go to next flight's Terminal and check-in counter.
Free shuttle buses are available between TER1 and TER2.
Notes
There in no transit area, so every T/S pax needs to enter Chinese territory first
and then re-departure.
Present itinerary of connection flights is required at Immigration desk.
Needs to pick up baggage and drop again at connection carrier's check-in counter.

※ only for PVG MU-MU INT-INT FLTs(all in T1), BAG can be checked in to the final destination.
International flight domestic flight
Procedure
Pudong airport both TER1 , TER2 have international, domestic flights.
After passing customs, immigration and quarantine line, pick up baggage, go to next flight's Terminal and check-in counter.
Free shuttle buses are available between TER1 and TER2.
Notes
  • must pick up baggage (baggage through check-in N/A)
Baggage transfer
  • After arriving Pudong airport, passengers must pick up baggage, need entry to China.

    Transit as follow,
    Arrival → Immigration → pick up baggage → Customs → Check-in counter for next flight