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Airport Information Desk

Airport Code
  • Kingsford Smith Sydney Airport, Terminal 1
Location
  • - About 15km away from Townhall  See map
Website
Check-In Counter
  • International Terminal Level 2 (T1, Level2)
    Counter; Counter B, Counter can be changed by Sydney Airport.
Counter Hours of Operation
  • ▷Counter Open : 180 mins prior to the scheduled flight departure time.
    ▷Counter Close : 50 mins prior to the scheduled flight departure time.
Kiosk Availability
Visa Information
Regional Offices Contacts
  • Enquiry regarding ticket can be made to Sydney Reservations(Tel: 9260 4300).

    Airport office : 9669 2530 (In case of communication issues, we may not be reachable. We apologize for any inconvenience this may cause. Please contact us via the main email address. Email: sydairport@flyasiana.com)
Lounge Name
  • AIR NZ Lounge
Location
  • ◐ AIR NZ Lounge
    ; International Terminal(T1) Pier - C
    ※ After immigration/security clearance and duty free, near Gate 56, level 1.
Business Hours
  • ◐ 06:00L ~ 20:00L
Available Services
  • International Call None
    Domestic Call None
    Printer Available (Free)
    Wi-Fi Available (Free)
    PC(Internet) Available (Free)
    Shower Room Available (Free)
Domestic flight international flight
  • ● Procedure ( T2, T3 -> T1 ) : Depends on airlines and flight

    ▶ QF Domestic flight(T3) :
    - Baggage and passenger should be thru checked in to final international port.(if it is not conjunction ticket, QF might reject to thru check)

    - QF shuttle bus location; near Gate 15 to International terminal (T1) after arrival at Internation terminal move to the gate for OZ602.

    * Exception; under QF400 (1~399) International flight, arriving international terminal, move to OZ Boarding Gate.

    ▶ Virgin Australia(VA) and other domestic flights (T2)
    - Move to International terminal(T1) and check in at OZ check in counter on departure level.

    - If it is separate ticket which is not conjunction ticket, Domestic carrier might not thru check in baggage to final international destination.

    - Ways to move to International Terminal
    1) T bus located between T2 and T3 (Fare: Free)
    2) Taxi ( Fare : $10 ~15)
    3) Airport Train ( Fare : one way $5)
    4) VA - shuttle bus operated by VA

    ** Low cost carrier (JQ/TT/D7/TZ) - restricted to thru check baggage **

    ● Domestic(T2, T3) - International(T1) required minimum connection time
    QF - OZ; 75min
    VA - OZ; 120min
International flight international flight
Procedure
- Arrival -> On disembarkation, different transit point can be confirmed with ground staff -> Move to different transit point depends on carrier -> Security check for transit -> obtaining boarding pass for the flight (transit counter or boarding gate) -> boarding for connecting flight

*QF; check in close 60min prior to departure, Transfer counter operation(Next transit security check point near Gate 10)
*NZ; check in close 60min prior to departure, Boarding pass can be issued at transfer counter or boarding gate(Transfer counter ; next transit security check point near gate 56)
*VA; check in close 60min prior to departure, transfer counter not operational (Boarding pass at gate)
*EK; check in close 60min prior to departure, Boarding pass can be issued at transfer counter or boarding gate(Transfer counter ; next transit security check point near gate 56)
Notes
▶ Connection to Air NZ flight still require new boarding pass issued by Air NZ at transfer desk, even if it is already given as part of OZ thru check in.
▶ All carriers to New Zealand requires passengers' MUST item as follows;
1) Effective from 1st of October 2019, pre approved NZeTA required for all eligible passenger (Exception Australian passport/NZ permanent resident/other NZ visa holder).
* Applying for NZeTA ; Mobile app(NZeTA) or official website
* When OZ thru check in, printout of email with approval NZeTA would be required.
2) Approved visa for Australia, if you stay in Australia on return.

▶ Liquid items; Same rules applied for international transit passengers except, for duty free items sealed in a security bag with receipt can be carried even if over 100ml. (subject to no issue with liquid x-ray)
International flight domestic flight
Procedure
▶ T Bus (T1 - T2)
- T1 Pick Up : Bus Bay 21 (Exit from Mc Donald on arrival level)
- 10min, free,
- every 15~30min, 6am~9pm.

▶ Taxi
- 10min (more required when rush hours)
- $20~$30 o/w

▶ Train (T1 - T2/T3)
- 5 min
- $6 o/w
- Information : www.airportlink.com.au

▶ QF Seamless Transfer (T1 - T3)
- QF Domestic - QF international Flight
- location : next train station (T1), in front of Gate 15(T3)
- free for QF flight passenger, move within ramp area.

▶ Virgin Australia Seamless Transfer
- Virgin Australia, Pacific Blue user
- Location : Next left after Arrival EXIT B
Notes
  • ● DCP ( Intl ->Dom ) : Different depending on flight numbers

    ▶ QF001 - QF399:
    - Immigration and Customs at the final destination. (QF OPERATED ONLY)
    ▶ QF400 and above number QF domestic flight ;
    - Immigration at Sydney Airport, Custom clearance after baggage pick up. -> Check in for domestic flight at Seamless Counter -> Shuttle -> Domestic Terminal.

    ▶ VIRGIN AUSTRALIA(VA) Domestic Flights :
    - Immigration at Sydney Airport, Custom clearance after baggage pick up. -> Check in for domestic flight at Virgin Domestic T/S counter at Intl Terminal (Exit B) -> Shuttle -> Domestic Terminal.
    - For separate ticket holder, $15 shuttle fare might apply.
Baggage transfer
  • ▶ All passenger transiting from domestic flight to international flight : No need to pick up baggage at Sydney Airport. (except, separate tickets - most of carrier restrict baggage thru check in)

    - Sydney Airport International carriers : AC, AI, BA, CA, CI, CZ, CX, DL, EK, EY, FJ, GA, HA, JL, LA, MH, MU, NF, NZ, PR, QF, SB, SQ, TG, VA(VIRGIN INTL), VN

    - Exception: Low Cost carrier restrict baggage thru check in
    Jetstar (JQ)
    Scoot (TZ)
    Air Asia (D7)
    Cebu Pacific (5J)
    (Baggage only can be checked in to SYD)

    ----------------------------------------

    ▶ Passenger transiting to domestic flight :
    - Must collect all baggage for Custom clearance.
    (exception; if domestic flight is QF operational QF001 - QF399, Immigration and Custom clearance at the final destination)