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Airport Information Desk

Airport Code
  • Taiwan Taoyuan International Airport
Location
  • 40 km away from Taipei Downtown  See map
Website
Check-In Counter
  • ROW 23, 3F, Taoyuan International Airport Terminal 2
Counter Hours of Operation
  • Open : 3hrs prior to departure

    Close :
    60min prior to departure
Kiosk Availability
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • 886-3-398-6010
    OFFICE OPEN :
    09:00L ~10:00L
    14:30L ~17:00L
    Your call may be not connected during flight operation hour
Lounge Name
  • EVA LOUNGE
Location
  • 4F, Terminal 2
Business Hours
  • 05:30 ~ 23:30
    * Operating hour may change subject to operating company circumstance
Available Services
  • International Call N/A
    Domestic Call N/A
    Domestic Call(Mobile) N/A
    FAX Available (Charge)
    Printer Available (Free)
    Wi-Fi Available (Free)
    PC(Internet) Available (Free)
    Shower Room Available (Free)
International flight international flight
Procedure
Go to the connecting flight Transfer counter → check-In for connecting flight → X-ray Inspection for body and handcarry luggage → Go upstairs to 3rd Floor → Boarding
Notes
TPE airport transit rules:
1. Hold the next flight ticket
2. Hold the valid travel documents to the final destination
3. Transit to low-cost carriers is not allow
4. Transit to STARLUX AIRLINES (JX) is not allowed
5. Transit to CHINA EASTERN AIRLINES (MU) is not allowed
International flight domestic flight
Procedure
Departure from TSA Domestic airport :
Deplane from arrival flight → Pass Immigration → Pick up checked baggage→ Customs declaration → move to TSA Domestic airport by Limousine bus (takes about 1 hour and 20 min) → check in at TSA Domestic airport → Boarding

Notes
  • TSA Domestic airport by Limousine bus (takes about 1 hour and 20 min)
Baggage transfer
  • For International- International flight, if bags are through checked, passengers do not have to pick up the bags.

    TPE airport transit rules:
    1. Hold the next flight ticket
    2. Hold the valid travel documents to the final destination
    3. Transit to low-cost carriers is not allowed
    4. Transit to China is not allowed (MU)
    5. Transit to STARLUX AIRLINES (jx) is not allowed