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Airport Information Desk

Airport Code
  • Taiwan Taoyuan International Airport
Location
  • 40 km away from Taipei Downtown  See map
Website
Check-In Counter
  • ROW 23, 3F, Taoyuan International Airport Terminal 2
Counter Hours of Operation
  • Open : 3hrs prior to departure

    Close :
    60min prior to departure
Kiosk Availability
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • 886-3-398-6010
    OFFICE OPEN :
    09:00L ~10:00L
    14:30L ~17:00L
    Your call may be not connected during flight operation hour
Lounge Name
  • EVA LOUNGE
Location
  • 4F, Terminal 2
Business Hours
  • 05:30 ~ 23:30
    * Operating hour may change subject to operating company circumstance
Available Services
  • International Call N/A
    Domestic Call N/A
    Domestic Call(Mobile) N/A
    FAX Available (Charge)
    Printer Available (Free)
    Wi-Fi Available (Free)
    PC(Internet) Available (Free)
    Shower Room Available (Free)
International flight international flight
Procedure
Go to the connecting flight Transfer counter → check-In for connecting flight → X-ray Inspection for body and handcarry luggage → Go upstairs to 3rd Floor → Boarding
Notes
TPE airport transit rules:
1. Hold the next flight ticket
2. Hold the valid travel documents to the final destination
3. Transit to low-cost carriers is not allow
4. Transit to STARLUX AIRLINES (jx) is not allowed
International flight domestic flight
Procedure
Departure from TSA Domestic airport :
Deplane from arrival flight → Pass Immigration → Pick up checked baggage→ Customs declaration → move to TSA Domestic airport by Limousine bus (takes about 1 hour and 20 min) → check in at TSA Domestic airport → Boarding

Notes
  • TSA Domestic airport by Limousine bus (takes about 1 hour and 20 min)
Baggage transfer
  • For International- International flight, if bags are through checked, passengers do not have to pick up the bags.

    TPE airport transit rules:
    1. Hold the next flight ticket
    2. Hold the valid travel documents to the final destination
    3. Transit to low-cost carriers is not allowed
    4. Transit to China is not allowed (MU)
    5. Transit to STARLUX AIRLINES (jx) is not allowed