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Airport Information Desk

Airport Code
  • TERMINAL 3
Location
  • N 50˚ 02’ , E 8˚ 34’
    12KM DISTANCE FROM FRANKFURT DOWNTOWN, SOUTHWEST DIRECTION  See map
Website
Check-In Counter
  • TERMINAL 3 , 3rd FLOOR , ZONE 32
Counter Hours of Operation
  • ▷ Open: 3H prior to departure (A350)
    ▷ Close: 60min prior to departure

    COUNTER : TERMINAL 3 , ZONE 32
Kiosk Availability
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • Airport Office operation time : 12:00~ 16:00 (MON/TUE/THU/SAT)
    +49-69-2192-30306 / 30307 / 30308

    Reservation/Ticketing
    +49-69-2192-30416 (Downtown Office)
Lounge Name
  • SKYTEAM LOUNGE

Location
  • Terminal 3, 4th Floor (Take departures on the 3rd floor, then proceed to the 4th floor)
Business Hours
  • • Days: Mon, Tue, Thu, Sat
    • Hours: 08:00 – 20:00
Available Services
  • Eligible Passengers for Entry:

    • Business Class Passengers
    • Asiana Club Platinum / Diamond Plus / Diamond members plus one guest
    • Star Alliance Gold members plus one guest
Domestic flight international flight
  • Transfer from Terminal 1 (T1) to Terminal 3 (T3)

    Arrive at Terminal 1 (T1) → Follow the signs for Terminal 3 (Gates G, H, J) →
    Walk to the SkyLine station and board the train → Deplane at Terminal 3 (T3) →
    Go through Security Check and Passport Control
International flight international flight
Procedure
Transferring from Terminal 3 (T3) to Terminal 1 (T1)

Upon arrival at T3, follow the signs for T1 (Gates A, B, C, Z) and walk to the station to
board the SkyLine. Get off at T2 (Gates D, E), then follow the T1 signs to the transfer station. Board the SkyLine again to head to T1
(always follow the directional signs)


Transfer within the Same Terminal

Arrival (Terminal 3, 2nd Floor) - Move to the 3rd Floor - Immigration / Passport Control (3rd Floor) - Customs Clearance (2nd Floor) - Security Checkpoint (3rd Floor) -
Go to Departure Gate (3rd Floor)
Notes
Non-Applicable
International flight domestic flight
Procedure
When transferring from Terminal 3 (T3) to Terminal 1 (T1)

Upon arrival at T3, follow the signs for T1 (Gates A, B, C, Z) and walk to the station
to board the SkyLine. Get off at T2 (Gates D, E), then follow the T1 signs
to the transfer station. Board the SkyLine again to head to T1
(always follow the directional signs).
Notes
  • Travel with the Airport Bus from Frankfurt Airport (FRA) to Strassbourg ( XER )



    1. " BUS NO " : after 17:30 - LH3758, LH3760, LH3762

    2. Baggage: bag trough check in not allowed - short check in need

    After landing in Frankfurt passengers collect their baggage and pass through Customs. Please note that it is not possible for your baggage to be transported automatically to Strasbourg because of customs regulations

    3. Boardingpass: Boardingpass is bus your valid bus ticket.
    If trough check in boardingpas is not available, check in in FRA ( Kiosk ) and get boardingpass

    4. Bus stop: Terminal 1, THE SQUAIRE WEST next to the main-line station (exit next to REWE)


    XER-FRA: the bus driver checks you in, your bag will be delivered to FRA only




Baggage transfer
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