ASIANA AIRLINES

Notice

• Dedicated counters for elderly passengers may not be available at all airports. Please contact a staff member for assistance.
• Service may be unavailable depending on local regulations and airport circumstances.
  • San Francisco (SFO) and Los Angeles(LAX) International Airport do not permit assistance with the immigration process for arriving passengers.
• Elderly passengers use the same immigration checkpoints and customs inspection points as standard passengers.
• Please be advised that this is not a baggage-porting service, and the passenger is responsible for any costs incurred in the process of handling the passenger’s baggage.
• When using connecting flights
  • For passengers transferring abroad from a non-Asiana Airline flight to an Asiana Airline flight, please request assistance at Asiana Airlines service counter at the transfer airport.
  • For passengers transferring abroad from an Asiana Airline flight to a non-Asiana Airline flight, a staff member will be assigned to provide assistance to the connecting Airline counter, or boarding gate.
    (in the event that airport circumstances limit staff assignment, a staff member will accompany the passenger as much as possible under the circumstances)
• Passengers who have requested this service are provided a special lanyard at the airport. This will identify the person to assisting staff, so please wear it in full view and remove only after arriving at the destination.