ASIANA AIRLINES

Asiana Airlines provides assistance to older passengers traveling alone to help ensure a safe and comfortable journey.

Eligibility

Applicable Routes

Services Provided

Check-in at a dedicated counter at the airport of departure; a staff member is assigned after immigration inspection to accompany the elderly passenger to the boarding gate.
Passengers may request wheelchair assistance or electronic cart assistance (available only at Incheon International Airport terminals)
On board, elderly passengers are offered assistance when filling in immigration papers necessary at the airport of arrival.
Once the passenger arrives at the destination city, a staff member will be on standby to assist the passenger with immigration processes, baggage claim, and to the arrival gate.
They can be assigned to a priority seat.
* You may request these seats on a first-come, first-served basis 48 hours before international flight departure and 24 hours before domestic flight departure through the Reservation Center or regional offices. They may not be available on site at the airport.

Dedicated check-in counters may not be available at all airports. Please contact an Asiana Airlines representative for assistance.
This service may be unavailable due to local regulations or airport operational conditions.
- Escort assistance during arrival immigration procedures is not available at San Francisco International Airport (SFO) or Los Angeles International Airport (LAX).
Passengers using this service must use the same immigration and customs inspection areas as all other passengers.
This service does not include baggage porter assistance. Passengers are responsible for any fees associated with the handling of their baggage.
Connecting Flights
- When connecting from another airline to an Asiana Airlines flight at an overseas airport, assistance is available from the time the passenger arrives at the Asiana Airlines transfer counter.
- When connecting from an Asiana Airlines flight to another airline at an overseas airport on the same day, a designated staff member will provide assistance to the connecting airline’s check-in counter or boarding gate. (If staff escort is restricted due to airport operational conditions, assistance will be provided to the farthest point permitted.)
Passengers using this service will receive an identification lanyard at the airport. Please keep it visible until the service has been completed.

01
Request the Service
- Contact the Asiana Airlines Reservation Center to request the service at least 7 days before departure.
02
Provide a required information
- When requesting the service, please provide the following information.
  
  Reason for requesting the service
  
  Airport location where assistance is required: departure, arrival, or connecting airport
03

Check in at the designated counter and receive assistance to the boarding gate

*On the day of departure, please arrive at least 2 hours before departure and proceed to the dedicated counters at Incheon International Airport (H36–H38) or the Asiana Airlines check-in counter at other airports.
04
Arrival Assistance
- A designated staff member will accompany the passenger to the arrivals exit, where the passenger’s meeting party should be waiting. The service does not include confirmation that the passenger has met the waiting party or boarded onward transportation. Please ensure that the meeting party is present at the designated location in advance.

**Young Passenger Traveling Alone**
Fee	USD 150 or an equivalent amount
User Guide	The Unaccompanied Minor service is available for minors between the ages of 12-16 who are not accompanied by a guardian. Fees charged according to the U.S. segment