In-flight Duty-Free Shop│ASIANA AIRLINES
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In-flight duty free shop

Ordering Duty-free Items in Advance

Ordering Duty-free Items in Advance


Standard In Korea Outside Korea
Telephone 080-669-3434 82-2-2669-3434
Reception hours Weekdays 08:00 – 12:00, 13:00 – 17:00
E-mail dutyfree@flyasiana.com
Website http://dutyfree.flyasiana.com Go to

Orders in Advance Hours

Orders in Advance Hours


Classification Departure time Eligible ordering hours
Phone, In-flight, E-mail reservation China, Japan routes Departing from Korea before 9 a.m. orders for return flights can be requested 25 hours after arrival at destination
Departing from Korea after 9 a.m. orders for return flights can be requested 48 hours after arrival at destination
Other routes All flights orders for return flights can be requested 48 hours after arrival at destination
Homepage
reservations		 Flights departing
from Korea		 Available until 11:00 AM on the day before departure from Korea
Flights arriving
in Korea		 Available when you have at least 53 hours until arrival in Korea
* Available when you have at least 72 hours until arrival in Korea for flights departing from the U.S., Europe, and Sydney

Mileage payments for in-flight duty free products

When purchasing in-flight duty free products, payment using mileage is possible, and orders can be made at [Asiana Club > Using Mileage].

Payment method and credit card use

Payment method
  • When purchasing duty free products in-flight, after checking your order items, pay with cash or credit card via the flight attendant
  • Customers who have pre-paid online do not have to pay in-flight (the flight attendant will deliver the pre-ordered duty free products)
Credit cards
  • 2-12 month installments are possible only when paying with domestic issued cards, for purchases of more than 50,000 won.
  • Customers using credit cards must provide identification (you cannot use another person’s credit card).
  • Unusable cards: VISA ELECTRON CARD, EASY CARD, CHK CARD,
    DEBIT CARD, CHK PLUS CARD, GIFT CARD, and cards used as both check cards and credit cards
Cash
  • Currency that can be used are USD, KRW, JPY, EUR, and CNY.

How to exchange and return in-flight duty free products

Please note that due to customs regulations, exchange/refund of defective products cannot be processed in the cabin. Please visit the customer center.

Customer Center
  • Domestic Inquiries: 080-669-3434
  • Overseas Inquiries: 82-2-2669-3434
  • Weekday hours of operation: 08:00 – 12:00, 13:00 – 17:00 (Except weekends and holidays)
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