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Mileage deduction Table

(Based on Miles/Round-Trip Tickets/1 Adult/Low Season)

Mileage deduction Table

Items Routes Economy Business Economy Business Smartium
Korea Departure Session Korea Korea 3,000 -
Korea Japan, China/Northeast Asia 20,000 25,000
Korea Southeast Asia 25,000 35,000
Korea Southwest Asia 25,000 40,000
Korea US, Oceania, Europe 60,000 80,000
Economy via Korea Japan China/Northeast Asia 30,000 40,000
Japan, China/Northeast Asia Southeast Asia 35,000 50,000
Japan, China/Northeast Asia Southwest Asia 35,000 55,000
Japan, China/Northeast Asia US, Oceania 60,000 85,000
Japan, China/Northeast Asia Europe 60,000 85,000
Southeast Asia Europe 75,000 105,000
Southeast Asia Southwest Asia 40,000 65,000
Southeast Asia US, Oceania 75,000 105,000
Southwest Asia US, Oceania 75,000 110,000
Oceania US 100,000 140,000
Oceania Europe 100,000 140,000
  • * Mileage tickets and seat upgrade are not possible for the Americas-Saipan section via Korea.
  • * For routes with transfers in Korea, only transfers within 24 hours are allowed as of September 1, 2020, and stopovers exceeding 24 hours at transit points are not eligible for transfer route deduction.
  • * The Business Smartium deduction standard applies to Korea ↔ Americas, Oceania, and Europe sectors, and for itineraries that include those sectors, an additional 10,000 miles per used segment will be deducted in addition to the Business Class deduction standard.
Applicable Routes
Applicable Routes

Region Departure city
Domestic Routes in Korea All Routes Serviced in Korea
Japan Nagoya, Tokyo, Miyazaki, Sapporo, Sendai, Osaka, Okinawa, Fukuoka
China/Northeast Asia Kaohsiung, Guangzhou, Guilin, Nanjing, Dalian, Beijing, Shanghai, Shenyang, Shenzhen, Xian, Yanji, Ulaanbaatar, Yancheng, Yantai, Weihai, Changsha, Changchun, Chengdu, Chongqing, Qingdao, Taipei, Tianjin, Harbin, Hangzhou, Hong Kong
Southeast Asia Guam, Danang, Manila, Bangkok, Saipan, Cebu, Singapore, Jakarta, Clark Field, Palau, Phu Quoc, Phuket, Phnom Penh, Hanoi, Ho Chi Minh, Chiang Mai
Southwest Asia Routes Delhi, Almaty, Tashkent
America New York, Los Angeles, San Francisco, Seattle, Honolulu
Europe London, Roma, Barcelona, Venice, Istanbul, Paris, Frankfurt
Oceania Routes Sydney, Melbourne

Mileage Deduction for the Peak Season

Mileage deduction Criteria for Infants and Children

  • 10% of miles redeemed for adults are redeemed for an infant under 2.
  • For a child between the ages of 2 and 12 on a domestic flight (as of the date of boarding), 75% of the miles for adults will be redeemed. For a child between the ages of 2 and 11 on an international flight (as of the date of boarding), 75% of the miles for adults will be redeemed.
  • For unaccompanied minors on domestic and international flights, the mileage deducted is the same as for adults.
  • If you have upgraded your seat by redeeming miles, the regulations and the expiry of the paid ticket are applied.

Mileage refund and refund fee (Upgrade Awards)

Mileage refund and refund fee (Upgrade Awards)

Refund fee No-Show penalty
No-Show penalty Gate No-Show penalty
Exemption Footnote 1) USD300 or 30,000 miles USD500 or 50,000 miles
  • Footnote 1) When refunding the upgrade award ticket, the refund fee will be determined according to the regulations of the paid ticket.
    For refunding upgrade award(seat upgrades) alone, the refund fee of USD30 or 3,000 miles applies within 90 days of the departure date, and USD100 or 10,000 miles applies after 12 months from the date of issue.
  • * No-show penalty : Passengers who failed to cancel the confirmed flight up to the departure time
  • * Gate No-show penalty : Customers who voluntarily do not board the flight after entering the departure hall
  • * Refunds will not be made online after requesting upgrade award, so please visit an Asiana Airlines regional office.
  • * If you refund your entire or partial mileage ticket, it will be refunded excluding the mileage you used.
    (If the unused portion is refunded after using the first section of the two-way travel in Korea, the two-way deduction standard is not applied.)
  • * The validity period of the mileage refunded by canceling the mileage ticket (including upgrade seatings and other mileage deductions) will be the same as that of the mileage used at issue. Miles that have expired upon refund will not be refunded due to expiration. Only those that remain valid will be refunded.

Itinerary Change for Upgrade Awards

  • Please check in advance whether itinerary change is allowed according to the rules and expiration date of your ticket.
  • You may change the itinerary of the ticket you have purchased to the same mileage redemption criteria (same region, season and class) without charges.
  • Itinerary changes for mileage tickets are only available within the same major route. If you change to a different major route, all applicable mileage will be refunded first and then re-deducted.
    (The major routes are divided into Japan, China/Northeast Asia, Southeast Asia, South Asia, the Americas, Europe, and Oceania. For refunds, a refund fee will be charged and mileage that has expired will not be refunded. Only mileage with an unexpired validity period will be refunded.)

Information on Upgrade Award

Domestic Flight
  • 01
    Purchase tickets with upgradable fare classes (Y Class)
  • 02
    Reserve the class upgrade and issue Upgrade Awards through the Asiana Airlines reservation center (P Class)
International Flight
  • 01
    Purchase tickets with upgradable fare classes (Y/B/M Class)
  • 02
    Make a reservation for your upgrade (P Class) via Asiana Airlines reservation center or the travel agency where you purchased your ticket.
  • 03
    Asiana Airlines Homepage/Mobile Log-in
  • 04
    My Asiana – Booking Status – Booking Details
  • 05
    Issue an Upgrade Award ticket

Taxes and Charges Applicable

  • At the issuance of Flight Awards, Asiana Club Members are required to pay for fuel surcharges, fees for using domestic ∙ international airports’ facilities, taxes and the public utilities' charges from Tourism Promotion and Development Fund, extra charges, and other charges. Fuel surcharges and fees for using international airports’ facilities may be subject to the exchange rate at the date of issuance.

Restrictions

  • You can use your earned mileage to upgrade your ticket to the next class.
  • Class upgrades will be available exclusively for tickets issued for the following reservation class (fare).
    Class upgrades will be available exclusively for tickets issued for the following reservation class (fare).

    Routes Class of Reservation
    Domestic Flight Y
    International Flight Y/B/M
    • For upgrade awards, the respective flight ticket regulations will apply and classes that are eligible for an upgrade award are subjected to frequent changes depending on changes in fare.
  • Tickets sold under the following conditions are not eligible for upgrade awards.
    1. Tickets with a discount of 50% or higher on the Fare Basis of the tickets
    2. Award tickets, free tickets, tickets for groups and IT fare tickets
    3. Tickets marketed under the condition that seat upgrades are not allowed by Asiana Airlines
    4. Tickets marketed by other airlines as U, Q, K, S, V, L, W, T, and G classes

Other

  • If you have used upgrade awards, the airport services (check-in counter, lounge and free baggage allowances) are offered based on the upgraded seat class, and the boarding miles are earned based on the class of the ticket purchased.
  • If you have upgraded your seat by redeeming miles, the policy and the expiry of the ticket purchased are applied.
  • Upgrade Award is available only on regular flights operated by Asiana Airlines.
  • Seats reserved for flight awards or upgrades awards are managed separately from seats reserved for regular ticket purchases. 50% more Asiana miles will be redeemed if you reserve a flight during the high-peak season.

Notice on Routes to Which Premium Class Mileage Deduction Standards are applied

(Based on boarding date)
Notice on Routes to Which Premium Class Mileage Deduction Standards are applied

Type Session Flight Number Validity Remarks
Business Smartium Class Incheon Istanbul OZ551/552 From 2019.07.05
 Additional 10,000 miles per one-way trip (20,000 miles per the round trip) are redeemed for the itinerary with transfers including the flight name, based on the mileage deduction criteria for the transfers of the regular Business Class
Incheon Barcelona OZ511/512 From 2018.8.30
Incheon Venice OZ531/532 From 2018.5.1
Incheon Honolulu OZ232/231 From 2017.9.21
Incheon Paris OZ501/502 From 2017.5.8
Incheon Rome OZ561/562 From 2017.5.8
Incheon Seattle OZ272/271 From 2017.3.26
Incheon Sydney OZ601/602 From 2017.3.5
Incheon Frankfurt OZ541/542 From 2017.2.1
Incheon LA OZ204/203 From 2011.5.25
OZ202/201 From 2014.8.20
Incheon New York OZ222/221 From 2013.7.22
Incheon London OZ521/522 From 2012.11.17
Incheon San Francisco OZ212/211 From 2010.12.7
  • For routes without Premium Class, the standard Premium Class mileage deduction of 10,000 miles per one-way trip (20,000 miles for round-trip) will not be applied.

Mileage Deduction for the Peak Season

  • The high-peak season or the low-peak season is applied based on the date of boarding for each route. Additional 50% of miles are redeemed during the high-peak season compared to the low-peak season.
  • For round-trips with layovers in Korea, high/normal season is determined by the boarding date of the first flight in each route. If the cabin classes are different, your mileage will be applied based on the highest of the cabin classes used.
  • Platinum and Diamond Plus members are exempted from additional deduction during peak-season when they issue from their own account or issue a transfer from the relevant elite member account.
    • Additional deduction when Platinum and Diamond Plus members issue a transfer from a member of other class.
    • Additional deduction when Platinum and Diamond Plus member mileage is combined and issued by other class members.

FAX/Postal Registration

Korea (Asiana Club Service Center)
  • Business Hours 평일 오전 9시 ~ 오후 6시,
    토 · 일요일 및 공휴일 휴무
  • Phone Number 한국 내 전용 : 1588-8180
    해외에서 이용 시 : 82-2-2669-8180
  • Fax 한국에서 이용 시 : 02-2669-4275/4276
    해외에서 이용 시 : 82-2-2669-4275/4276
  • Address (07505) 서울시 강서구 오정로 443-83
    아시아나타운 아시아나클럽 서비스센터
The U.S. (Asiana Club Service Center)
  • Business Hours 08:30~17:30 (Pacific Standard Time),
    Monday~Friday
  • Phone Number 1-800-227-4262
  • Fax 1-213-380-1688
  • Address 3530 Wilshire Blvd. Suite 1700 Los Angeles,
    CA 90010 U.S.A.
Japan (Asiana Club Service Center)
  • Business Hours 平日午前9時 ~ 午後5時30分
    土 · 日曜日 · 祝休日は休業
  • Phone Number 03-3836-2692 81-3-3836-2692
    (海外からかける場合)
  • Fax +81-3-5807-2603
  • Address 〒110-0005 東京都台東区上野1-10-12
    商工中金 第一生命ビル9階
    アシアナクラブサービスセンター
China (Asiana Club Service Center)
  • Business Hours 工作日 8:30 ~17:30 (周末及法定节假日休息)
  • Phone Number 中国境内拨打时 : 400-650-8000
    中国境外拨打时 : 86-10-8451-0101
  • Fax +86-10-8460-9588 (发送后请致电400-650-8000)
  • Address 中国北京市朝阳区东三环北路霞光里
    18号佳程广场 A座12层 邮编 : 100027