Finish checking in before you arrive at the airport, and embark on your journey comfortably and effortlessly!
|Classification||Check-in hours||Operating routes||Eligibility|
|48 hours to 30 minutes before departure||All routes||Passengers with e-tickets that have already been paid|
|48 hours to 1 hour before departure
(for U.S. routes, 24 hours before departure)
Enter the gate using a mobile boarding pass
For flights departing from the following airports, you can proceed to the immigration desk immediately with only your homepage/mobile boarding pass.
|Domestic||All airports (Incheon airport, Gimpo airport, Jeju airport, Gwangju airport, Yeosu airport, Daegu airport, and
|The U.S. Each state||Los Angeles (LAX), San Francisco (SFO), New York (JFK), Chicago (ORD), Seattle (SEA), Honolulu (HNL)|
|Europe||London (LHR), Rome (FCO), Paris (CDG), Frankfurt (FRA), Istanbul (IST)|
|Japan||Tokyo Narita (NRT), Tokyo Haneda (HND), Osaka (KIX), Fukuoka (FUK), Okinawa (OKA), Nagoya (NGO)|
|Other regions||Hong Kong (HKG), Taipei (TPE), Bangkok (BKK), Almaty (ALA), Sydney (SYD)|
The use of mobile boarding passes is limited for U.S. departures, due to issues with U.S. Transportation Security Administration (TSA) certification (homepage boarding passes can be issued and used).
How to prepare your boarding pass (Choose 1)
How to prepare your boarding pass (Choose 1)
Airports that issue home/mobile boarding passesGo directly to the concourse with your prepared boarding pass without stopping by the counter. If you have bags to check, the counter designated for online check-in can process your bags.
Airports that do not issue home/mobile boarding passesObtain your physical boarding pass at the Asiana Airlines airport desk or the counter designated for online check-in and go to the concourse.
* If you do not complete boarding pass check and the baggage checking process by 70 minutes before the departure time, your reserved seat may be cancelled.
Check-in is possible, even for tickets purchased at travel agencies. However, if you are taking a codeshare flight operated on an aircraft of another company, the use is limited.
You can carry out online check-in through the homepage or a mobile device, starting from 48 hours before the departure time of your reserved flight.
※ When using international flights, you must enter your passport information to have your boarding pass issued via online check-in, so please prepare your passport information beforehand. (When traveling to the U.S., aside from your passport information, you need an address for where you will be staying.)
No, they cannot. Children traveling alone (unaccompanied minors) need separate service requests and verification procedures. Please check in at the airport counter.
Passengers traveling with infants may also check in online through the homepage or mobile site.
Enter the information below.
After logging in, the reservation list will be displayed only when the ticket information and membership number have been linked at the time of ticket purchase.
You must inquire whether your Asiana Club membership number is linked at the place of purchase.
However, even if it is not displayed on the reservation list, you can use online check-in without logging in if you enter your reservation number (or ticket number).
Also, you may need to enter your membership number, which is required for earning miles during online check-in.
Passengers who require additional confirmation from the Ministry of Justice due to the pre-immigration system may be restricted from being issued a boarding pass.
Check that you have correctly entered your passport information under the check-in menu, as passport information is often entered incorrectly.
Due to the enforcement of the Advance Passenger Information System (APIS), all passport information entered during check-in will be sent to the United States Customs and Border Protection (CBP) on real time.
In this process, boarding passes will not be issued for passports that have not been approved through ESTA. Thus, boarding passes and tickets for exchange may not be issued online.
Passengers traveling to the U.S. for visiting purposes without a visa (ESTA users) should visit the official ESTA homepage and double-check the approval. Passengers traveling to the U.S. for purposes other than visiting should receive boarding passes at the airport counter to confirm the validity of the visa and travel documents.
However, seats assigned online will be reserved.
During the seat assignment process, the selected seat can be occupied first by other customers through different check-in procedures. Emergency exit or preferred seats (charged) cannot be selected during online check-in.
Online check-in may be limited in the following cases.
Passengers who completed check-in using the Asiana Airlines application (APP) can find their saved boarding pass under the [Mobile Boarding Pass] menu.
After checking in online, if you received your boarding pass via Kakao notification or SMS, you can confirm your boarding pass via the link sent to you.
iPhone users can easily view their boarding pass on the Apple Wallet menu.
Yes, you can cancel your check-in during online check-in service hours. After reconnecting to the check-in menu, you can cancel under the [Cancel check-in] menu.
Canceling your check-in does not cancel your reservation. Cancellation, changing of reservation, and ticket refunds must be processed separately from the place of purchase.
Yes, you can. If you wish to change your seat, go back to the check-in menu and select [Change check-in] to proceed. At the [Change check-in] menu, not only can you can change your seat, but you can also enter your mileage number and edit passenger information.
If you’ve incorrectly entered your passport information, your immigration process may be delayed or unexpected problems may occur.
Revisit the check-in menu and edit your information, or correct it at the airport counter.
Most countries require airlines to submit the passport information of passengers before the flight departs, for reasons of flight safety, security, and customs in the country/region.
Enter your passport information correctly, as passport information is sent to the departure/arrival city immigration office. If you are traveling to the U.S., entering additional information is required, including the address of where you will be staying.
That means valid e-ticket information has not been applied, or special request items that require airport confirmation and preparations have been applied.
If you’ve been issued a home/mobile boarding pass online, you can enter the concourse without visiting the counter separately at the airport. If you have bags to check, provide your boarding pass at the counter and check your baggage.
You cannot enter the concourse in the following cases. Ask one of our employees for assistance at the counter.
Even if your boarding pass does not print normally, you can still keep your assigned seat. You can receive a physical boarding pass at the airport counter on the day of departure.
For passengers who wish to be issued a mobile boarding pass, log in to the check-in service and receive your mobile boarding pass via SMS text message.
Yes, you can. You can receive your boarding pass again under the [Issue boarding pass] menu by reconnecting to internet/mobile check-in.
Tickets for exchange are provided to passengers who are limited in using home/mobile boarding passes. You cannot board with a ticket for exchange. Please receive a physical boarding pass at the airport.
In the cases below, you will receive a ticket for exchange instead of a boarding pass when using online check-in.