Even healthy newborn babies have not yet reached full physical development, and are unable to regulate their body temperature and have immature lung functionalities. Hence, it is difficult for them to adjust to the cabin environment that differs from land.
Therefore, it is best for newborn babies that are under 1 week old to not travel by air. If travel is absolutely required, medical clearance from the company must be received in advance.
All international routes (Stroller acceptance may not be available at the boarding gate according to the circumstances of foreign airports.)
Apply at the counter after check-in procedures
Attach the stroller label
Check the stroller at the boarding gate
Receive stroller at the arrival city's boarding gate
Information on Strollers in the Cabin
Travel strollers (55 cm x 40 cm x 20 cm) may be carried on board. However, this only applies to strollers that can be stored in the cabin. Otherwise, they may be treated as checked baggage.
※ Passengers with connecting flights with other airlines, or those who are taking codeshare flights, are not eligible for this service.
Domestic Flights | U.S. Segment | Non-U.S. Segments |
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10 kg(22 lbs)
10 kg(22 lbs) or less |
23 kg(50 lbs)
23 kg(50 lbs) or less 1 piece |
10 kg(22 lbs)
10 kg(22 lbs) or less 1 piece |
1 folding stroller, portable cradle, or infant car seat |
In-flight baby meal(s) (international flights) | |
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Service Details | In-flight baby meals that are appropriate for the baby's age and developmental stage may be requested up to 24 hours before the flight departs. |
Eligibility | Infant passengers under the age of 2 (international flights) |
Types of Baby Meals | Baby meal, toddler meal, child meal |
How to Request |
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Baby bassinet provided (international flights) | |
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Service Details | Baby bassinet provided for passengers traveling with an infant |
Standard |
* Business Class
* Economy Class (As of Feb 1, 2020)
|
Notes |
|
How to Request | Apply up to 48 hours before the flight departs through the Asiana Reservation Center. |
Car seats available (international flights) | |
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Service Details | On-board car seats available |
Eligibility | Infant passengers under the age of 2 with a paid child fare ticket |
Applicable Routes | The U.S. (excluding Saipan), Europe, and Sydney routes |
Notes | When all of the following three conditions are met
|
How to Request | Make a request up to 7 days before departure through the Asiana Reservation Center |
When installing a personal car seat on board | |
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Standards for Use | Personal car seats are only available to infants and children passengers who purchased a ticket with a seat. |
Installation Standard |
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Notes |
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Quick Boarding Process Service / Happy Mom Counter (international/domestic flights) | |
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Service Details | Happy Mom counter service, priority boarding, priority baggage claim at the arrival city |
Eligibility | One female passenger traveling with an infant under the age of 3 |
Applicable Routes | All international routes (excluding codeshare flights) |
How to Request | Apply at the Happy Mom Counter (Happy Mom Counter is available for all domestic/international flights) |
Region | Contact information | Business hours (Local Time) |
---|---|---|
Korea | +82-2-2669-8000 (Within Korea : 1588-8000, 02-2669-8000) |
International : 05:30 ~ 24:00 Domestic : 07:00 ~ 19:00 |
Japan | +81-3-5812-6600 (Within Japan : 0570-082-555) |
Weekday : 08:00 ~ 19:00 Weekend : 09:00 ~ 18:00 |
China | +86-10-8451-0101 (Within China : 400-650-8000) |
08:00 ~ 18:00 |
United States | +1-800-227-4262 | 07:00 ~ 24:00 (Pacific Time) |