Passengers accompanied by an infant or child│ASIANA AIRLINES
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Passengers accompanied by an infant or child

Infant Fares

Passengers traveling with a newborn baby (under 1 week old)

Even healthy newborn babies have not yet reached full physical development, and are unable to regulate their body temperature and have immature lung functionalities. Hence, it is difficult for them to adjust to the cabin environment that differs from land.

Therefore, it is best for newborn babies that are under 1 week old to not travel by air. If travel is absolutely required, medical clearance from the company must be received in advance.

Infant Baggage Allowance

※ Passengers with connecting flights with other airlines, or those who are taking codeshare flights, are not eligible for this service.

Infant Baggage Allowance

Domestic Flights International flights
(U.S. Segment)
International flights
(Non-U.S. Segments)

No free checked baggage provided

23 kg(50 lbs)

23 kg(50 lbs) or less 1 piece
(Sum of three dimensions not exceeding 158 cm)

10 kg(22 lbs)

10 kg(22 lbs) or less 1 piece
(Sum of three dimensions not exceeding 158 cm)

You may add one of the following: portable stroller, baby walker, car seat, or bassinet.

Stroller Consignment Service Procedures

Applicable Routes

All international routes (Stroller acceptance may not be available at the boarding gate according to the circumstances of foreign airports.)

Method
  1. 01

    Apply at the counter after check-in procedures

  2. 02

    Attach the stroller label

  3. 03

    Check the stroller at the boarding gate

  4. 04

    Receive stroller at the arrival city's boarding gate

Information on Strollers in the Cabin

Travel strollers (55 cm x 40 cm x 20 cm) may be carried on board. However, this only applies to strollers that can be stored in the cabin. Otherwise, they may be treated as checked baggage.

Services requiring advance reservations

Services requiring advance reservations

In-flight baby meal(s) (international flights)
Service Details In-flight baby meals that are appropriate for the baby's age and developmental stage may be requested up to 24 hours before the flight departs.
Eligibility Infant passengers under the age of 2 (international flights)
Types of Baby Meals Baby meal, toddler meal, child meal
How to Request
  • Make a request up to 24 hours before departure through the Asiana Reservation Center

    *Toddler meals are only available on flights departing from Incheon

Baby bassinet provided (international flights)

Baby bassinet provided (international flights)
Service Details Baby bassinet provided for passengers traveling with an infant
Standard

* Business Class

  • A380, A350, B777 : height of 71 cm or below + weight of less than 10 kg
  • A330, B767, A321 : height of 76 cm or below + weight of less than 14 kg

* Economy Class (As of Feb 1, 2020)

  • A350 : height of 71 cm or below + weight of less than 14
  • All aircrafts(except A350) : height of 76 cm or below + weight of less than 14
Notes
  • The baby bassinet can only be used after making a reservation, and reservations may close early due to limited quantities.
  • If the specifications are exceeded, the baby bassinet cannot be used in the cabin even if an advance reservation was made, and the infant must sit with their guardian.
  • Bassinets for A350 Economy Class are smaller than regular and may be restricted.
How to Request Apply up to 48 hours before the flight departs through the Asiana Reservation Center.
NOTE

* Baby Bassinet Cover Usage Guidelines
   When installing personal-use Baby Bassinet Cover on board

  • Keep Front Side open for continuous Guardian observation of Infant's Safety
  • Bassinet Cover must be securely fastened to the Bassinet with appropriate connecting Equipment
Car seats available (international flights)

Car seats available (international flights)
Service Details On-board car seats available
Eligibility Infant passengers under the age of 2 with a paid child fare ticket
Applicable Routes The U.S. (excluding Saipan), Europe, and Sydney routes
Notes When all of the following three conditions are met
  • Age: Over 12 months to under 24 months
  • Height: Over 74 cm
  • Weight: 9 kg to under 18 kg
How to Request Make a request up to 7 days before departure through the Asiana Reservation Center

Personal CAR SEAT Usage Notice.

When installing a personal car seat on board

When installing a personal car seat on board
Standards for Use Personal car seats are only available to infants and children passengers who purchased a ticket with a seat.
Installation Standard
  • Seats available for car seat installation: Window seats or middle seats in the center section of the plane.
  • Seats not available for car seat installation: Aisle seats, emergency exit seats, seats in front of or behind the overwing exits.
  • The car seat must be under 17inch (43cm) horizontally.
Notes
  • Available for airline-approved car seats to be used in an aircraft only (e.g. FAA-approved products)
  • The certification must read: “This restraint is certified for use in motor vehicles and aircraft” and could be marked differently depending on the manufacturer
  • The car seat may not be installed facing the opposite direction should it limit the seat recline of the passenger in front.
  • Only available for seats that allow the car seat to be pre-installed (window seats or center section middle seats).

Airport Service

Eligibility
  • 1 adult passenger accompanying 2 or more infants/children under the age of 7
Applicable Routes
  • Available on all Asiana Airlines routes (not including codeshare flights)
Services Provided
  • Check-in at a dedicated counter
    * Dedicated counters may not be available at all airports. Please contact a staff member for assistance.
  • Priority Baggage Service
  • Priority boarding
Service Guide
Service Guide

Region Contact information Business hours (Local Time)
Korea +82-2-2669-8000
(Within Korea : 1588-8000, 02-2669-8000)
International : Weekday 07:00 ~ 22:00
Weekend/Holidays 08:00 ~ 19:00
Domestic : 07:00 ~ 19:00
Japan +81-3-5812-6600
(Within Japan : 0570-082-555)
09:00 ~ 18:00
China +86-10-8451-0101
(Within China : 400-650-8000)
08:30 ~ 17:30
United States +1-800-227-4262 Weekday 07:00 ~ 24:00
Weekend/Holidays 08:00 ~ 24:00
For all other regions, please contact the local Asiana Airlines branch at the departure cityFor all other regions, please contact the local Asiana Airlines branch at the departure city