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Notice

Ticket Change/Refund Guideline for COVID-19 (As of Mar 20)

views 338,057 2020.02.04


  Category 1
Itinerary Flights traveling to/from China (including Hong Kong/Taiwan)
Applicable routes - Korea ↔ Mainland China departure or arrival
- Transit itinerary including Korea ↔ Mainland China route
- Other route but have other airlines transfer ticket for Korea ↔ Mainland China route
- Including Hong Kong, Macao, Taiwan routes
Applicable dates - Departure date: 24 Jan 2020~25 Apr 2020
- Ticket issue date: Before 27 Jan 2020
- Retrospective application : tickets reissued/refunded with fees after Jan 20th, departing before Apr 25th
Applicable charges - Waiver for refund Penalty
- Waiver of extra paid seat refund penalty
- Waiver for reissue penalty (1st reissue penalty only)
Notice - Schedule changes are only permitted within ticket validity and extra fare and/or taxes may apply.
- Must cancel itinerary first
- Other route but have other airlines transfer ticket for Korea ↔ Mainland China route, must provide Korea ↔ Mainland China ticket.



  Category 2
Itinerary Itineraries from/to countries with travel restrictions due to Corona19
Applicable routes Passengers subject to entry restrictions and quarantines.
Applicable dates Apply date: From 04 Feb 2020 until further notice
(※ Limited to departures before 6/30)
Applicable charges - Waiver for refund penalty
- Waiver of extra paid seat refund penalty
- Waiver for reissue penalty (1st reissue penalty only)
Notice 1. Valid documents are required
2. Schedule changes are only permitted within ticket validity and extra fare and/or taxes may apply.
※ Waiver on fare difference
- Passengers who reissued the same itinerary due to restrictions related with ‘travel history inside China within 14 days before entry’
- Holders of flight tickets to the United States who changed their destinations into selected airports (passengers who are available to entry the US only) View Details
- Limited to passengers re-issued to the same destination from entry restriction/quarantine measures. (Not applicable to unused tickets)



  Category 3
Subjects - Those who are subject to isolation (suspicious patient, subject to investigation) : requires attachment of diagnosis
- Medical personnel : requires attachment of employment certificate and official travel restriction document
- Military service personnel : requires military service document and official travel restriction document
- International Student : requires attachment of student ID and proof of postponed school starting date
※ Family members subject to the above : requires family relation document and accompanying reservation number
Period - Departure : 24 January 2020 to 25 April 2020
- Retrospective application : tickets reissued/refunded with fees after Jan 20th, departing before Apr 25th
Applicable charges - Waiver for refund penalty
- Waiver of extra paid seat refund penalty
- Waiver for reissue penalty (1st reissue penalty only)
※ Schedule changes are only permitted within ticket validity and extra fare and/or taxes may apply.


Ticket Refund Notice


A) Passengers who purchase through the Asiana Airlines online platform (PC/ Mobile Web and App) and reservation center
-Reservation Center
Korea : +82-2-2669-8000, U.S : +1-800-227-4262, China : +86-10-8451-0101, Japan : +81-3-5812-6600
Other Region Contacts : Here >>

B) All passengers who purchase through other methods (travel agencies, other websites)
* Please contact your travel agent
-Refund/Exchange available at place of purchase