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US-Asia Ticket Change Guideline for COVID-19 Coronavirus (As of February 26, 2020)

views 54,005 2020.02.27

Please be advised of the updated ticket change guideline below in response to the current Coronavirus outbreak.

Applicable Routes US Departures to all Asian destinations (Including South Korea routes)
Applicable Dates 1) Departure Date: Effective immediately ~ April 30th, 2020
2) Ticketing Date: On or before February 25, 2020
Details 1) Re-issue Penalty Waiver
- Permitted on first reissue only
- Difference in fare and tax will be collected
2) New outbound departure date must be on or before August 31, 2020
3) Ticket must be reissued within the ticket validity. 

Contacts for Ticket Change
  • A. Tickets purchased via Asiana Airlines website/mobile or reservation center
  • ▶ Reservation Center
    Korea : +82-2-2669-8000
    U.S. : +1-800-227-4262
    China : +86-10-8451-0101
    Japan : +81-3-5812-6600
    Other office : Contacts >>

  • B. All other tickets (purchased via online/offline travel agencies) : Changes available from the agencies