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Airport Information Desk

Airport Code
  • Terminal 1 (Check-in Counter 608~614)
Location
  • located 14 km southwest of the centre of Barcelona, lying in the municipalities of El Prat de Llobregat, Viladecans, and Sant Boi.  See map
Website
Check-In Counter
  • Terminal 1, 608~614 (3rd Floor)
Counter Hours of Operation
  • Open: 3 hours prior scheduled departure time
    Close: 50 minutes prior scheduled departure time
Visa Information
Regional Offices Contacts
  • +34-932-596-575 (Sales)
    +34-932-596-571 (Airport)
Lounge Name
  • Joan Miro VIP Lounge
Location
  • In Terminal 1, 2nd floor.
    You can find the elevator or escalator to the Joan Miro VIP lounge on the way to Area D after the passport control.
Business Hours
  • 05:00 am to the scheduled departure time of the last flight (around 23:30 pm)
    ※ Maximum time of programmed stay shall be 4 hours before the programmed time of departure.
Available Services
  • Showers, Free Wifi, Cold/Hot Meal, Drinks, Rest Room, etc.
Domestic flight international flight
  • 1. In case that baggage check-in to the final destination is available,
    The passengers need to pass the transit immigration at T1 and go to the boarding gate for the check-in. The Check-in for the transit passengers is available 90 minutes prior to the departure time. (It is necessary to have a ticket.)

    2. In case of arrival at T2 or that baggage check-in to the final destination is not available,
    The passengers need to check-in at OZ's check-in counters on the 3rd floor of T1.
International flight international flight
Procedure
1. In case that baggage check-in to the final destination is available (Transit in T1)
1) From non-Schengen to Schengen
Pass the security and immigration at transit area. Then Go to the boarding gate for the next flight on the 1st floor. (It is necessary to have a ticket.)
2) From Schengen to non-Schengen
Go to the security checkpoint in transit area on the 2nd floor and pass the immigration on the 3rd floor. Then go to OZ's boarding gate and do the check-in. The Check-in for the transit passengers is available 90 minutes prior to the departure time. (It is necessary to have a ticket.)

2. In case of Terminal change or that baggage check-in to the final destination is not available
Pass the immigration and pick up the baggage. And go to the check-in counter for the next flight.
Notes
1. If there is enough transit time, it is recommended for preventing baggage missing or lost to pick up the checked baggage.
2. Baggage check-in to the final destination is not possible for so-called Low Cost Carriers.
International flight domestic flight
Procedure
1. In case of separated reservation/ticket or that baggage through check-in is not available
- Pass immigration and pick up the baggage and go to the check-in counter at T1 or T2.

2. In case of integrated reservation/ticket or that baggage through check-in is available
- Transit at T1, passengers pass the transit immigration and go down to the 1st floor (Schengen departure) and go to the boarding gate for the next flight.
- Transit at T2, the passengers pass immigration and pick up the baggage and move to T2 by the Shuttle Bus. Then go to the check-in counter for the next flight.
Notes
  • 1. If there is enough transit time, to pick up the checked baggage is recommended for preventing baggage missing.
    2. Baggage check-in to the final destination is not possible for so-called Low Cost Carriers.
Baggage transfer
  • 1. If the arrival terminal and the departure terminal is different.
    2. If the passengers' connecting flight is operated by so-called Low Cost Carriers.
    3. If there is enough transit time, to pick up the checked baggage is recommended for preventing baggage missing.