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Airport Information Desk

Airport Code
  • Guangzhou Baiyun International Airport Terminal 1
Location
  • 40Km away from Guangzhou downtown  See map
Website
Check-In Counter
  • Departure On The 3rd Floor, Terminal 1
    OZ370 : Area G(G11 ~ G18)
    OZ356, OZ358 : Area F(F1 ~ F8)
Counter Hours of Operation
  • Check-in open : 3 hours before departure
    Check-in close : 1 hour before departure
Kiosk Availability
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • 86-20-8613-5353 / (Local) 020-8613-5353
    (0800L ~ 0900L, 1430L ~ 1600L)
Lounge Name
  • Baiyunport Premium Lounge
Location
  • After The Immigration Clearance, Need To Walk 200 Meters To The Front
Business Hours
  • accordance with flight operation time
    (can be enter after boarding pass issued)
Available Services
  • International Call N/A
    Domestic Call Available (Free)
    Domestic Call(Mobile) N/A
    FAX N/A
    Printer Available (Free)
    Wi-Fi Available (Free)
    PC(Internet) Available (Free)
    Shower Room Available (Free)
Domestic flight international flight
  • The passengers themselves need to go to the counter for the check-in
International flight international flight
Procedure
- After CAN arrival, transfer passenger needs to contact ground handling staff to transfer at arrival gate.
- Bag must be check-in to the final destination(THRU Check-in). Passenger should present BAG TAG to the staff and staff will pick up check-in baggage from carousel and connect it to the next flight.
- (In case of T1-T2 Terminal Transfer) Under the guidance of staff, take shuttle bus to T2 terminal building
Notes
< Caution >
① If transit passenger doesn't have Chinese visa, he/she is not permitted to immigrate.
② Connecting passenger should wait at immigration until he/she gets connecting boarding pass. Therefore, only connecting passenger within a day should be accepted.
International flight domestic flight
Procedure
1. Terminal 1 transfer airlines (CA / MU / HU / ZH / SC)
1) in operation hours of domestic transit counter (09:00L~21:00L)
① Flight arrival, quarantine inspection - Immigration (2F)
② Baggage claim, customs inspection (1F)
③ Go to the domestic transit counter ( after customs, turn right )
④ Check-in ( Get issued boarding pass and check-in baggage) -> Move to domestic departure area


2) After operation hours of domestic transit counter (21:00L~09:00L+1)
① Flight arrival, quarantine inspection - Immigration (2F)
② Baggage claim, customs inspection (1F)
③ Leave the arrivals hall and move to domestic counter (3F)

2. Terminal 2 transfer airlines (CZ / OQ / MF / 3U / NS)
① Flight arrival, quarantine inspection - Immigration (2F)
② Baggage claim, customs inspection (1F)
③ Leave the arrivals hall and move to departure area (3F)
④ Take the free shuttle bus at the gate 9~10 outside of 3F
-> get to the terminal 2 and check-in
* T1-T2 shuttle bus
- operate every 10~20mins in 24hours
- takes about 5 mins to get to Terminal 2

* in case of connection to LCC, you need to ask to the connection airline
Notes
  • - Passenger must pick up their checked baggage and then move to the domestic counter
Baggage transfer
  • 1. Transit without visa in 24hours
    - After CAN arrival, passenger needs to contact ground handling staff at arrival gate.
    - Passenger should present BAG TAG to the staff and staff will pick up check-in baggage from carousel and connect it to the next flight.
    - But if passenger want to enter Guangzhou, passenger should pick up check-in baggage by himself and send it at the next airline counter.

    2. Transit without visa in 144 hours
    - Passenger needs to pick up his check-in baggage by himself and send it at the next airline counter.
    * Needs to check countries that permitted 'Transit without visa in 144 hours'

    3. Etc
    - In case that next flight is LCC (Low price carrier), transfer cannot be permitted. So passenger is recommended to get Chinese visa and pick up his check-in baggage by himself and send it at the next airline counter.
    (If Guangzhou immigration do not give entry permit, there is high possibility to be unable to get the check-in to next flight.)