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Airport Information Desk

Airport Code
  • TERMINAL 1
Location
  • N 50˚ 02’ , E 8˚ 34’
    12KM DISTANCE FROM FRANKFURT DOWNTOWN, SOUTHWEST DIRECTION  See map
Website
Check-In Counter
  • TERMINAL 1 HALL C ( Level 2 Departure / COUNTER NBR 784-789)
Counter Hours of Operation
  • ▷ Open: 3 hours prior to departure
    ▷ Close: 60min prior to departure
    COUNTER : 784-789
Kiosk Availability
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • Airport Office operation time : 10:00~ 13:30 , daily)
    +49-69-690-20245 / 20246 / 20247 / 31952 / 31954

    Reservation/Ticketing
    +49 69 9210 190 (Downtown Office)
Lounge Name
  • Lufthansa Senator Lounge / Lufthansa Business Lounge
Location
  • For all Business Guest :

    LH BUSINESS LOUNGE ( GATE B44 - B48 AREA / 6am~10pm )
    LH BUSINESS LOUNGE ( GATE B23 - B28 AREA / 6am~10pm )

    Star Alliance Gold member :
    B-Area Senator ( gate B43 / 6am~10pm )

    please refer to https://www.lufthansa.com/de/en/lounges
Business Hours
  • Lufthansa Senator Lounge :
    Open: 06:00
    Close: 22:00

    LH BUSINESS LOUNGE (EAST SIDE)
    Open: 06:00
    Close: 22:00

    LH BUSINESS LOUNGE (WEST SIDE)
    Open: 06:00
    Close: 22:00





Available Services
  • Passengers who can use LUFTHANSA SENATOR LOUNGE :

    FIRST CLASS client + 1company
    DIAMOND PLUS LIFETIME member ( separately from boarding class ) + 1company
    DIAMOND PLUS member ( separately from boarding class ) + 1company
    DIAMOND member ( separately from boarding class ) + 1company


    Passengers who can use LUFTHANSA BUSINESS CLASS LOUNGE :

    FIRST CLASS client + 1company
    DIAMOND PLUS LIFETIME member ( separately from boarding class ) + 1company
    DIAMOND PLUS member ( separately from boarding class ) + 1company
    DIAMOND member ( separately from boarding class ) + 1company
    Not DMPP/DMPL/DIAM, BUSINESS CLASS client
International flight international flight
Procedure
2.INTL T/S TO NON SCHENGEN COUNTRY

-> SECURITY CHECK -> PROCEED DIRECTLY TO DEPARTURE GATE
Notes
Non-Applicable
International flight domestic flight
Procedure
1.INTL T/S TO EU SCHENGEN COUNTRY

1) IMMIGRATION
2) HAND CARRY CUSTOMS CHECK
3) SECURITY CHECK
4) DEPARTURE GATE
Notes
  • Travel with the Airport Bus from Frankfurt Airport (FRA) to Strassbourg ( XER )



    1. " BUS NO " : after 17:30 - LH3758, LH3760, LH3762

    2. Baggage: bag trough check in not allowed - short check in need

    After landing in Frankfurt passengers collect their baggage and pass through Customs. Please note that it is not possible for your baggage to be transported automatically to Strasbourg because of customs regulations

    3. Boardingpass: Boardingpass is bus your valid bus ticket.
    If trough check in boardingpas is not available, check in in FRA ( Kiosk ) and get boardingpass

    4. Bus stop: Terminal 1, THE SQUAIRE WEST next to the main-line station (exit next to REWE)


    XER-FRA: the bus driver checks you in, your bag will be delivered to FRA only




Baggage transfer