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Airport Information Desk

Airport Code
  • International Terminal G side Aisle 4
    12/6~12/31/2022 Aisle 4 (2000L~2230L),

Location
  • About 13miles (22km) away to the south from S.F downtown  See map
Website
Check-In Counter
  • International Terminal G side Aisle 1
    Night (OZ211) : Aisle 1
    *Subject to change without notice due to airport operation policy


Counter Hours of Operation
  • Open : 2000L (3hours and 30 minutes before departure)
    Close : 2230L (1 hour before departure)
    ※ Recommend to check in baggage by 21:30 due to baggage belt jam problem in SF airport.
Kiosk Availability
Mobile Boarding Pass Usage
Availability
Visa Information
Regional Offices Contacts
  • 1-650-877-3010
    ※ Your call may be transfered to voice mail box during flight operation hour.
Lounge Name
  • - Business Class : United Polaris Lounge (right side of check point in G side)
    - Star Alliance Gold Members : United Club (Gate G6 in G side)
Location
  • - United Polaris Lounge : right side of check point in G side
    - United Club : at gate G6 in G side
Available Services
  • ※ Lounge Access Information
    - United Polaris / Club Lounge : Passengers under the age of 18 who are not
    accompanied by a guardian are not permitted to enter the lounge in accordance with
    United Airlines policy.

    - Internet & WI-FI
    - Coctail & Wine Bar (Polaris)
    - Feature local culinary trends and winemakers (Polaris)
    - Shower room (Polaris)
    - Sleeping room (Polaris)
    - Private restroom (Polaris)
    - Private dining room (Polaris)
    - Viewing area (Polaris)
    - Power receptacles (Polaris)
    - USB ports (Polaris)
International flight international flight
Procedure
Flight Arrival -> Immigration Process -> Baggage Claim -> Custom Inspection -> T/S -> Baggage Drop -> Air Train (or walk) -> Each Airline Terminal -> Re Check-in -> Gate
Notes
You must pick up your luggage at the carrousel and proceed customs clearance upon arrival even though you check in your luggage to the final destination. Then you may drop your luggage at the baggage drop located outside the exit point to your right.
International flight domestic flight
Procedure
You must pick up your luggage at the carrousel and proceed customs clearance upon arrival even though you check in your luggage to the final destination. Then you may drop your luggage at the baggage drop located outside the exit point to your right.
Notes
  • Flight Arrival -> Immigration Process -> Baggage Claim -> Custom Inspection -> T/S -> Baggage Drop -> Air Train (or walk) -> Each Airline Terminal -> Re Check-in -> Gate
Baggage transfer