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Passengers with Medical Assistance

Customers who must submit a doctor's note in advance

The cabin environment is similar to the peak of Hallasan, which has a height of about 2000 m. The atmospheric pressure and oxygen tension is slightly lower than at sea level.
While there is little risk of health issues resulting from the cabin environment for healthy passengers, other passengers with an illness or those with poor health may experience
medical issues due to the change in environment. Therefore, if you have an illness or have concerns regarding your current state of health, please consult your primary physician before flying and bring the necessary medication.

  • Patients with cardiovascular diseases, such as a cardiac infarction, angina, heart failure, or those who have received heart surgery
  • Those who have a respiratory disease, such as chronic obstructive pulmonary disease, asthma, pneumonia, pulmonary edema, pneumothorax, etc.
  • Patients with nervous system diseases, such as a stroke, brain tumor, etc. or those who have received brain surgery
  • Those who recently underwent surgery
  • Those who are currently hospitalized or have a disease that requires continuous treatment
  • Those with an acute infectious colitis or a communicable disease
  • Those with a mental illness that cannot be controlled
  • Newborn babies under the age of 1 week old
  • Those who require oxygen supply during the flight, a stretcher, or special medical equipment during the flight

How to submit a doctor's note

Please fill out the paperwork for incapacitated passengers upon making your reservation. After receiving a doctor's note for air travel from your primary physician, submit it to Asiana Airlines up to 2 Business days before departure (1 week before if you require the use of a cabin stretcher).

Other passengers in need of medical assistance

Newborn babies, elderly passengers with an illness, those with an allergic reaction to certain substances,those with a disability, those with diabetes, those with aerophobia, patients, and other passengers requiring continuous care and medical assistance during the flight.

Newborn Baby

Newborn babies have not yet reached full physical development, and are unable to regulate their body temperature with immature lung functionalities.
Therefore, it is best for newborn babies that are under 1 week old to not travel by air. If travel under the age of 1 week is absolutely required, you must receive advance approval from Asiana Airlines before your flight for the safety of the baby and for safe aircraft operations. Babies over the age of 1 week may use a cabin bassinet upon boarding the plane.

Elderly passengers
in need of care

Elderly passengers with an illness that requires special care are recommended to receive confirmation from their primary physician before traveling regarding their health status and ability to travel by air.
If you need a wheelchair or require special care in the cabin or at the airport, please inform Asiana Airlines in advance upon making a reservation. A doctor's referral for air travel may be required.

Passengers with
allergies

Passengers with allergies to a certain substance or food must inform the airline with details through the paperwork for incapacitated passengers and doctor's note for air travel. It is best to have medication with you at all times in preparation for emergency situations.

Passengers with a
disability

Asiana Airlines offers various support services, such as wheelchairs, stretchers (airport evacuation bed), electric vehicles at the airport, Family Service, etc. so that passengers with disabilities may enjoy pleasant travels.
If necessary, please reserve this service in advance.
However, if you would like to use a stretcher (airport evacuation bed), you must submit the paperwork for incapacitated passengers and a doctor's note for air travel at least 1 week before departure to make your reservation.

Passengers with
diabetes

If your blood sugar level can be regulated by use of a hypoglycemic agent or insulin injection and you do not have any complications, you will not be restricted from air travel.
However, if you must carry and bring an insulin syringe into the cabin to regulate your blood sugar level,
please submit 2 copies of a doctor's note to Asiana Airlines for airline security purposes.
For safety reasons, please contain used syringes and discard them on your own.

Passengers with
implanted medical equipment

For customers with implanted medical equipment for treatment purposes, such as a pacemaker, insulin pump, or spinal stimulators, if you are stable in your current state, have no related symptoms or complications, and are able to take care of yourself in the cabin, no restrictions will be placed for air travel.
However, you must submit 2 copies of a doctor's note in order to pass the security inspection at the airport.

Service Guide
Service Guide

Region Contact information Business hours (Local Time)
Korea +82-2-2669-8000
(Within Korea : 1588-8000, 02-2669-8000)
International : 05:30 ~ 24:00
Domestic : 05:30 ~ 22:00
Japan +81-3-5812-6600
(Within Japan : 0570-082-555)
Weekday : 08:00 ~ 19:00
Weekend : 09:00 ~ 18:00
China +86-10-8451-0101
(Within China : 400-650-8000)
07:00 ~ 19:00
United States +1-800-227-4262 07:00 ~ 24:00 (Pacific Time)
For all other regions, please contact the local Asiana Airlines branch at the departure cityFor all other regions, please contact the local Asiana Airlines branch at the departure city