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Asiana Airlines

  • You may get flight awards by redeeming the miles you have earned. Flight awards are available when there are unoccupied seats at point of departure of a flight, but for your convenience in planning your trip, seats for flight awards are allocated in advance. Seats for flight awards are managed separately from seats for regular tickets, and the number of seats allocated to flight awards is determined according to the season, day and flight by analyzing the boarding history.

Asiana makes it easy to book flights with your miles!

User Guide

First Suite Class

O

class

Business Smartium, Business Class

I

class

Economy Class

X

class
  • Seats reserved for flight awards or upgrades awards are managed separately from seats reserved for regular ticket purchases. 50% more Asiana miles will be redeemed if you reserve a flight during the high-peak season. Please make a reservation for the flight award class when you make a reservation at the website. If you are making a reservation through the reservation center, please indicate your intention to use the flight awards or upgrade awards, or your reservation may be cancelled or boarding may be rejected.
  • When the reservation is complete, get your PNR. You may have to present your PNR at point of the ticket issuance and seat selection.
  • For upgrade awards, you need to make a reservation for the class to use. If you have issued the Economy Class Ticket and made a reservation for the Economy Class, please request a reservation for an upgrade award at the Asiana Airlines website or reservation center.
  • Purchase of flight awards cannot be done through a Economy agency, only through Asiana Airlines.

How to Apply for Flight Awards

  • 01

    Decide the date and the destination

  • 02
    Check the miles redeemed and my miles
    Asiana Airlines website or reservation center [Asiana Club Service Center]
  • 03
    Reservation
    Mileage tickets can only be booked through the Asiana Airlines reservation center or online (website, mobile website, or app)
  • 04
    Award Ticket Issuance
    Complete ticket issuance before the closing time for ticket purchase displayed at the point of reservation.

Mileage deduction Table

(Based on Miles/Round-Trip Tickets/1 Adult/Low Season)
Mileage deduction Table

Items Routes Economy Class Business Class Business Smartium Class First Suite Class
Economy via Korea Domestic Flight 10,000 - - -
Korea Japan, China/Northeast Asia 30,000 45,000 50,000 60,000
Korea Southeast Asia 40,000 60,000 70,000 80,000
Korea Southwest Asia 50,000 75,000 90,000 100,000
Korea US, Oceania, Europe 70,000 105,000 125,000 160,000
Routes with Transfers in Korea Japan China/Northeast Asia 45,000 60,000 70,000 90,000
Japan, China/Northeast Asia Southeast Asia 55,000 70,000 85,000 100,000
Japan, China/Northeast Asia Southwest Asia 60,000 80,000 100,000 110,000
Japan, China/Northeast Asia US, Oceania 75,000 110,000 135,000 170,000
Japan, China/Northeast Asia Europe 75,000 110,000 135,000 170,000
Southeast Asia Europe 85,000 125,000 155,000 190,000
Southeast Asia Southwest Asia 70,000 105,000 130,000 140,000
Southeast Asia US, Oceania 85,000 125,000 155,000 190,000
Southwest Asia US, Oceania 95,000 140,000 175,000 210,000
Oceania US 105,000 160,000 200,000 230,000
Oceania Europe 105,000 160,000 200,000 230,000
  • * The mileage deduction standards for the Korea-Southeast Asia routes are applied to Osaka-Saipan direct flights.
Area Category at the Mileage Deduction Table
Area Category at the Mileage Deduction Table

Region Departure city
Domestic Flight All Routes Serviced in Korea
Japan Nagoya, Tokyo, Miyazaki, Sapporo, Sendai, Osaka, Okinawa, Fukuoka
China/Northeast Asia Guangzhou, Guilin, Nanjing, Dalian, Beijing, Juschno-Sachalinsk, Shanghai, Shenyang, Shenzhen, Xian, Yanji, Yancheng, Yantai, Weihai, Changsha, Changchun, Chengdu, Chongqing, Qingdao, Taipei, Tianjin, Khabarovsk, Harbin, Hangzhou, Hong Kong
Southeast Asia/Saipan Danang, Manila, Bangkok, Saipan, Cebu, Singapore, Siem Reap (Angkor Wat), Jakarta, Kota Kinabalu, Clark Field, Palau, Phuket, Phnom Penh, Hanoi, Ho Chi Minh
Southwest Asia Routes Delhi, Almaty, Tashkent
America New York, Los Angeles, San Francisco, Seattle, Chicago and Honolulu
Europe London, Rome, Barcelona, Venice, Istanbul, Paris, Frankfurt
Oceania Routes Sydney

Notice on Routes to Which Premium Class Mileage Deduction Standards are applied

Mileage Deduction for the Peak Season

Mileage deduction Criteria for Infants and Children

  • For international flights, mileage for infants under the age of 2 will be deducted at a rate of 10% of the adult mileage deduction. (Infant seat vacant)
  • For a child between the ages of 2 and 12 on a domestic flight (as of the date of boarding), 75% of the miles for adults will be redeemed. For a child between the ages of 2 and 11 on an international flight (as of the date of boarding), 75% of the miles for adults will be redeemed.
  • Starting November 1, 2019, children traveling alone on domestic flights will have the same mileage deducted as adults.
  • For an unaccompanied child traveling alone on an international flight, the same miles as for adults will be redeemed.
  • Flight Awards are valid for a year from the date of ticket issuance, and are not extendable.

Refund and refund fee (mileage tickets)

  • Flight Awards are not refunded as cash, and sales and exchange of Flight Awards are prohibited. Flight Awards shall be used by a passenger whose name is specified on the ticket, and transfer of Flight Awards is not allowed. 
  • For domestic routes, either a refund fee or no-show penalty applies, while for international routes, separate refund fees and reissuance fee also apply along with no-show penalty.
Refund and refund fee (mileage tickets)

Category Refund Fee Re-issue Fee No-Show Penalty
Domestic
(Korea) Flights
500 miles or KRW5,000 - 500 miles or
KRW5,000
International Flights
  • All unused tickets
  • Mileage for Upgrade Awards
Partially
used tickets
USD30 or
3,000 miles
USD50 or
5,000 miles
  • Fee waived for refunds made before 91 days from the departure date
  • USD30 or 3,000 miles will apply for refunds made within 90 days from the departure date
USD30 or
3,000 miles
  • 1) This fee applies to each passenger (each ticket) for refunds made within 12 months of Mileage Ticket issuance (including class and seating upgrades). Refunds made after 12 months of issuance are subject to fees of 10,000 miles or USD 100 per passenger (per ticket) for both domestic/international flights.
  • 2) This fee applies to passengers who have failed to notify the airline of their ticket cancellation prior to the departure of their flight. For domestic routes, either a refund fee or no-show penalty applies, while for international routes, separate refund fees and reissuance fee also apply along with no-show penalty.
  • * Full refunds are only available through the Asiana Airlines homepage.
  • * Partial refunds are available upon request by visiting your local Asiana Airlines branch.
  • * Refund fees apply when refunding an existing ticket due to changes in fuel surcharges and issuing a new ticket.

Itinerary Change for Flight Awards

  • No change to the reverse section is allowed
    Ex 1) Incheon-Narita-Incheon round-trip ticket: after the Incheon-Narita flight has been boarded, the remaining segments cannot be used as a separate Incheon-Narita ticket.
    Ex 2) Incheon-Narita one-way ticket: cannot be used as a Narita-Incheon ticket (instead, the ticket must be reissued as a Narita-Incheon ticket or a new ticket must be issued after a refund has been completed)
  • In the case of stopover routes (via Korea), when changing remaining segments to other routes in the middle of the itinerary following the completion of the first segment, deductions are calculated after a refund has been completed (refund fees apply). Standard deductions do not apply to stopover routes, and routes are classified into Japan, China/Northeast Asia, Southeast Asia, Southwest Asia, the Americas, Europe, and Oceania.
  • Passenger names cannot be changed after the ticket has been issued.
  • However, for ticket changes with no resulting changes in fare, such as for tickets within the same ticket validity period and mileage deduction criteria (same segment/season/class), changes may be made without the application of a reissuance fee.

Use of Flight Awards

  • Award tickets can be ticketed via the Asiana Airlines website or mobile app.
  • Pre-reserved award tickets must be ticketed by the 'Ticket Time Limit' via the Asiana Airlines website or mobile app. Reservations will be automatically canceled when the 'Ticket Time Limit' expires.
  • Seats reserved for flight awards or upgrades awards are managed separately from seats reserved for regular ticket purchases. 50% more Asiana miles will be redeemed if you reserve a flight during the high-peak season.
  • The range of online services may be limited, so please check details through the website.

Taxes and Charges Applicable

  • At the issuance of Flight Awards, Asiana Club Members are required to pay for fuel surcharges, fees for using domestic ∙ international airports’ facilities, taxes and the public utilities' charges from Tourism Promotion and Development Fund, extra charges, and other charges. Fuel surcharges and fees for using international airports’ facilities may be subject to the exchange rate at the date of issuance.

Restrictions

  • A passenger using flight awards cannot use the upgrade service even though the passenger pays the fare difference.
  • Flight awards cannot be used with other certificates, coupons, discounts and promotions unless specified otherwise.
  • Miles and benefits are not transferred to a third party (including family) if a member is deceased.
  • Miles earned by boarding the flight on the day cannot be used for flight awards (including upgrade awards) on the day.
  • For international flights, seat reservation and ticket issuance must be completed before boarding, and you are not allowed to wait at the airport and issue a ticket at the airport on the date of boarding.
  • You are not allowed to issue a ticket (including upgrade awards) and board a flight if you make a reservation for seats in classes other than the designated class.

Other

  • Passengers Economying with flight awards are also eligible for compensation for delays, cancellations of flights and denied boarding.
  • Flight awards are not refunded as cash, and sales and exchange of Flight Awards are prohibited. Flight awards shall be used by a passenger whose name is marked on the ticket, and cannot be transferred.
  • The itinerary of flight awards allows one stopover per one-way trip for all routes.
  • Seats reserved for upgrades awards are limited. Reservations can be made for the below classes:

Notice on Routes to Which Premium Class Mileage Deduction Standards are applied

(Based on boarding date)
Notice on Routes to Which Premium Class Mileage Deduction Standards are applied

Type Session Flight Number Validity Remarks
Business Smartium Class Incheon San Francisco OZ212/211 From 2010.12.7
Additional 10,000 miles per one-way trip (20,000 miles per the round trip) are redeemed for the itinerary with transfers including the flight name, based on the mileage deduction criteria for the transfers of the regular Business Class
Incheon LA OZ204/203 From 2011.5.25
OZ202/201 From 2014.8.20
Incheon Chicago OZ236/235 From 2017.3.10
Incheon Frankfurt OZ541/542 From 2017.2.1
Incheon Sydney OZ601/602 From 2017.3.5
Incheon Seattle OZ272/271 From 2017.3.26
Incheon Paris OZ501/502 From 2017.5.8
Incheon Rome OZ561/562 From 2017.5.8
Incheon Honolulu OZ232/231 From 2017.9.21
Incheon London OZ521/522 From 2012. 11. 17
Incheon New York OZ212/211 From 2013.7.22
Incheon Venice OZ531/532 From 2018.5.1
Incheon Barcelona OZ511/512 From 2018.8.30
  • For routes without Premium Class, the standard Premium Class mileage deduction of 10,000 miles per one-way trip (20,000 miles for round-trip) will not be applied.

Mileage Deduction for the Peak Season

  • The high-peak season or the low-peak season is applied based on the date of boarding for each route. Additional 50% of miles are redeemed during the high-peak season compared to the low-peak season.
  • For round-trips with layovers in Korea, high/normal season is determined by the boarding date of the first flight in each route. If the cabin classes are different, your mileage will be applied based on the highest of the cabin classes used.
  • Diamond Plus and Platinum members using mileage tickets or Upgrade Awards are exempt from additional mileage deductions during high/normal season.

FAX/Postal Registration

Korea (Asiana Club Service Center)
  • Business Hours 평일 오전 9시 ~ 오후 6시,
    토 · 일요일 및 공휴일 휴무
  • Phone Number 한국 내 전용 : 1588-8180
    해외에서 이용 시 : 82-2-2669-8180
  • Fax 한국에서 이용 시 : 02-2669-4275/4276
    해외에서 이용 시 : 82-2-2669-4275/4276
  • Address (07505) 서울시 강서구 오정로 443-83
    아시아나타운 아시아나클럽 서비스센터
The U.S. (Asiana Club Service Center)
  • Business Hours 08:30~17:30 (Pacific Standard Time),
    Monday~Friday
  • Phone Number 1-800-227-4262
  • Fax 1-213-380-1688
  • Address 3530 Wilshire Blvd. Suite 1700 Los Angeles,
    CA 90010 U.S.A.
Japan (Asiana Club Service Center)
  • Business Hours 平日午前9時 ~ 午後5時30分
    土 · 日曜日 · 祝休日は休業
  • Phone Number 03-3836-2692 81-3-3836-2692
    (海外からかける場合)
  • Fax +81-3-5807-2603
  • Address 〒110-0005 東京都台東区上野1-10-12
    商工中金 第一生命ビル9階
    アシアナクラブサービスセンター
China (Asiana Club Service Center)
  • Business Hours 工作日 8:30 ~17:30 (周末及法定节假日休息)
  • Phone Number 中国境内拨打时 : 400-650-8000
    中国境外拨打时 : 86-10-8451-0101
  • Fax +86-10-8460-9588
  • Address 中国北京市朝阳区东三环北路霞光里
    18号佳程广场 A座12层 邮编 : 100027