Change and Refund│ASIANA AIRLINES
Content shortcut Home
  • Asiana Corporate Plus
    가방 아이콘

    Business Travel

쳇봇
chat with 'Aaron'

Booking Tips

E-tickets

Ticket Change and Refund

Upon a request from the customer, it is possible to alter the itinerary, operating airline, fare basis, and validity period.

As rules regarding price differences and cancellation may vary according to the sale fare and place of purchase, please contact your place of purchase or airline with any queries.

International flight ticket changes and reservations
  • To change the flight ticket, contact the point of purchase, as applicable regulations may differ depending on fare regulations and point of purchase.
  • Tickets for flights departing from overseas need confirmation of point of purchase and fare calculations. As such, 2–3 days (consider time difference) are needed for processing.
  • If the ticket can be changed, the fare difference, tax difference, and fees may be incurred according to fare rules. Contact the point of purchase for further details.
Domestic flight ticket changes and reservations
  • Domestic flight fares vary depending on boarding time, time, and section, so you can pay the difference between new and previous journey. New ticket can be issued after refund process.
  • Domestic flight fares may vary depending on the date, time, and route of travel, so you may be required to pay the fare difference between a new journey and the previous one. Additionally, it is possible to issue a new flight ticket after processing the refund
  • There are detailed conditions. For example, depending on the flight ticket type, the validity period may be less than one year. For details, please contact the place of purchase or place of business.
Change of payment method
  • Changes to the payment method for a purchased ticket are not allowed, including changing from card to cash, from cash to card, changing the card type (personal card to corporate card or A card to B card), or changing the number of installment months.
  • You must purchase a new ticket after getting a full refund on the purchased ticket before boarding, and refunds will be subject to a refund fee based on fare regulations. When purchasing a new ticket, the price may be different from the initial price you paid.
  • You cannot change your payment method or your payment card after you have completed boarding.

Seat Upgrade

Your ticket may be upgraded to the higher class by using mileage or paying the fare difference between classes.

Upgrade Awards
with Mileage
  • We can upgrade you to the next class by deducting miles from your accrued Asiana Club mileage.
  • However, it is not possible to get an Upgrade Award of two class levels at one time. Also, please be aware that Upgrade Awards to the next class are not allowed under the following circumstances.
    [Flight Tickets with no Upgrade Awards Allowed]
    • Flight tickets with a discount of more than 50% off the fare basis
    • Flight tickets sold with the condition of no Upgrade Awards allowed
    • Mileage Tickets
    • Free or IT fare flight tickets
    • Group fare flight tickets (reservation class G)
    • Flight tickets sold by Star Alliance or other airlines (boarding classes U, Q, K, S, V, L, W, T, G)
Seat Upgrade by Paying the Fare Difference between Classes
  • You may upgrade your seat by paying the reissue fees and the fare difference between classes, except for tickets with restrictions.
Refunds/Cancellations for Flight Tickets
  • Rules for refunds/cancellations of flight tickets may vary according to the place of purchase. Please inquire with the place of purchase.
  • The time limit for requesting refunds for domestic routes is the same as the expiry date of the flight ticket
  • The time limit for requesting refunds for international routes is 30 days after the expiry date of the flight ticket
  • When requesting a refund, the holder of the ticket must apply in person. If the request is to made by a legal representative, contact the point of purchase, as additional documents may have to be submitted.
  • For all unused tickets for international flights departing from Korea, there will be an additional refund penalty charged depending on when the refund request is made.
Refund Policy
  • Refund for cash purchase tickets can be made to the ticket holder’s account.
  • Credit card purchase tickets cannot be refunded in cash. The refund information will be transferred to the card company and will be paid according to the card company regulations.
  • Refund period for tickets purchased with credit cards depends on the payment date and the card company’s processing cycle. For details on the refund process, contact the credit card company after 2 to 5 business days from the time the refund is approved.
No-Show Penalty

You will be charged a no-show penalty if you fail to cancel the confirmed flight up to the departure time or if you fail to board after check-in. For itinerary change or refund, reissue fee or refund fee will apply according to the ticket rule.

International Flights

- Passengers who failed to cancel the confirmed flight up to the departure time (No-show penalty)

예약부도 위약금 표
Category Date of Issue Collection
in Korea		 Collection
from Overseas
Business Class From Dec. 26, 2023
To Oct. 31, 2024 		KRW 300,000 USD 300.00
After Nov. 1, 2024 KRW 400,000 USD 400.00
Economy Class From Dec. 26, 2023
To Oct. 31, 2024 		KRW 120,000 USD 120.00
After Nov. 1, 2024 KRW 160,000 USD 160.00

※ Ticked on before Dec. 25, 2023 : Collection in Korea (KRW 120,000), Collection from Overseas (USD 120.00)

- Customers who voluntarily do not board the flight after entering the departure hall (Gate No-show penalty)

Gate No-show penalty Table


Ticketing date

 International Flights
Collected in Korea Collected overseas
Ticketed on or before Dec. 26, 2023 KRW 300,000 USD 300.00
Ticketed on or after Dec. 26, 2023 KRW 500,000 USD 500.00
Domestic Flights

- Passengers who failed to cancel the confirmed flight up to the departure time (No-show penalty)

Ticketing Date
Ticketing Date Ticketed on or before Mar. 31, 2024 Ticketed on or after Apr. 1, 2024
No-show Penalty KRW 10,000
(per one-way)		 KRW 15,000
(per one-way)
International flight tickets
Ticketing fee charges

From November10,2020 onwards, if you issue or reissue international mileage tickets using international flight tickets and miles at the Asiana Airlines reservation center, city branches, or airport branch, a ticketing fee will be charged as shown below.

International flight tickets
Ticketing fee charges
Ticketingoffice Currency of ticketing regions
Reservation center, city branches, airport branch KRW30,000
Applied based on currency of the ticketing region
(USD30 / JPY3,300 / CNY200 / GBP30, etc.)
Domestic flight tickets
Ticketing fee charges

From January 4, 2021 onwards, if you issue or reissue domestic mileage tickets using domestic flight tickets and miles at the Asiana Airlines reservation center, city branches, or airport branch, a ticketing fee will be charged as shown below.

Domestic flight tickets Ticketing fee charges
Ticketing office Ticketing Service Fee
Reservation center, city branches, airport branch KRW 5,000
(including VAT, one-way per person)

Electronic Ticket Itinerary and Receipt Information

  • This electronics ticket and receipt may be required for passengers to present at immigration or customs, therefore passengers must print it out and keep it throughout your journey. Passengers need to check the attached legal notice for their reference.
  • Please bring a print-out of the electronic ticket itinerary and receipt when you check-in at the airport, or you can also check-in via Asiana Airlines website or via mobile device and board on the plane.
  • Passenger name on the ticket must be matched to the name on the passport.
  • Coupon sequence : Flight coupons must be used in sequence from the place of departure as shown on the passenger coupon.
  • Itinerary changes on code-share flights should be requested by passenger in advance and it can be restricted under the operating carrier’s regulation.
  • Code-share flights check-in counters may vary depending on operating carrier.
  • Please refer to Asiana Airlines website( https://flyasiana.com/C/US/EN/company/joint-flight/airline-partner) for your further information regarding to the code-share flight.

Refund penalty depending on the time of cancellation
(Korea departure only) ( ※ Date of Issue : Dec.1, 2024 and later)

Refund penalty depending on the time of cancellation (Korea departure only)
Booking
Class		 1) Routes Refund penalty Reissue fees
All Unused Ticket
(Refund requested date prior to departure date)		 Partial refund
Before 91 days 90~61 days 60~41 days 40~21 days 20~11 days Within 10 days Anytime after partially used
J Short haul Free

Free

(However, service charge KRW 30,000 will be charged.)

 Free
Medium haul
Long haul
C Short haul KRW 30,000 KRW 60,000 KRW 60,000 KRW 70,000 KRW 90,000 KRW 50,000 KRW 40,000
Medium haul KRW 80,000 KRW 80,000 KRW 120,000 KRW 130,000 KRW 100,000 KRW 50,000
Long haul KRW 160,000 KRW 160,000 KRW 180,000 KRW 230,000 KRW 150,000 KRW 100,000
D Short haul KRW 30,000 KRW 120,000 KRW 120,000 KRW 140,000 KRW 180,000 KRW 100,000 KRW 70,000
Medium haul KRW 30,000 KRW 220,000 KRW 220,000 KRW 240,000 KRW 300,000 KRW 200,000 KRW 100,000
Long haul KRW 30,000 KRW 320,000 KRW 320,000 KRW 360,000 KRW 450,000 KRW 300,000 KRW 150,000
Z.U Short haul KRW 30,000 KRW 120,000 KRW 120,000 KRW 140,000 KRW 180,000 KRW 100,000 KRW 70,000
Medium haul KRW 30,000 KRW 220,000 KRW 220,000 KRW 240,000 KRW 300,000 KRW 200,000 KRW 100,000
Long haul KRW 30,000 KRW 320,000 KRW 320,000 KRW 360,000 KRW 450,000 KRW 300,000 KRW 200,000
Y Short haul

Free

(However, service charge KRW 30,000 will be charged.)

 Free
Medium haul
Long haul
B Short haul KRW 30,000 KRW 60,000 KRW 60,000 KRW 70,000 KRW 90,000 KRW 50,000 KRW 40,000
Medium haul KRW 30,000 KRW 80,000 KRW 80,000 KRW 90,000 KRW 110,000 KRW 70,000 KRW 50,000
Long haul KRW 30,000 KRW 160,000 KRW 160,000 KRW 180,000 KRW 230,000 KRW 150,000 KRW 100,000
M Short haul KRW 30,000 KRW 60,000 KRW 60,000 KRW 70,000 KRW 90,000 KRW 50,000 KRW 40,000
Medium haul KRW 30,000 KRW 80,000 KRW 80,000 KRW 90,000 KRW 110,000 KRW 70,000 KRW 50,000
Long haul KRW 30,000 KRW 160,000 KRW 160,000 KRW 180,000 KRW 230,000 KRW 150,000 KRW 100,000
H.E.Q Short haul KRW 30,000 KRW 60,000 KRW 70,000 KRW 90,000 KRW 110,000 KRW 90,000 KRW 80,000
Medium haul KRW 30,000 KRW 90,000 KRW 100,000 KRW 120,000 KRW 150,000 KRW 120,000 KRW 100,000
Long haul KRW 30,000 KRW 220,000 KRW 220,000 KRW 240,000 KRW 300,000 KRW 200,000 KRW 150,000
K Short haul KRW 30,000 KRW 60,000 KRW 90,000 KRW 110,000 KRW 130,000 KRW 120,000 KRW 80,000
Medium haul KRW 30,000 KRW 90,000 KRW 120,000 KRW 160,000 KRW 200,000 KRW 150,000 KRW 100,000
Long haul KRW 30,000 KRW 220,000 KRW 240,000 KRW 280,000 KRW 360,000 KRW 250,000 KRW 150,000
S,V Short haul KRW 60,000 KRW 140,000 KRW 140,000 KRW 180,000 KRW 220,000 KRW 160,000 KRW 100,000
Medium haul KRW 60,000 KRW 200,000 KRW 200,000 KRW 240,000 KRW 300,000 KRW 240,000 KRW 150,000
Long haul KRW 30,000 KRW 220,000 KRW 240,000 KRW 280,000 KRW 360,000 KRW 250,000 KRW 150,000
W,T,L Short haul KRW 60,000 KRW 140,000 KRW 140,000 KRW 180,000 KRW 220,000 KRW 160,000 KRW 100,000
Medium haul KRW 60,000 KRW 200,000 KRW 200,000 KRW 240,000 KRW 300,000 KRW 240,000 KRW 150,000
Long haul KRW 30,000 KRW 260,000 KRW 280,000 KRW 300,000 KRW 380,000 KRW 250,000 KRW 150,000

※

1) Routes :

  • Short haul: Japan, China, HongKong, Taipei, Kaohshiung, Ulaanbaatar
  • Medium haul: Southeast Asia(Excluding HongKong, Taipei, Kaohshiung), Almaty, Tashkent, Saipan, Palau
  • Long haul: Americas, Europe, Australia, Middle East
  • Refund penalties and refund service fees will be waived for unused tickets that are requested 91 days prior to departure date.
  • For tickets purchased at least 7 days prior to departure, refund penalties and refund service fees will only be waived within 24 hours of purchase.
    (However, this is limited to tickets directly purchased from Asiana, its website and mobile app or the tickets purchased from agencies in Korea)
  • For partially used tickets, fares for the used sections and refund penalties will be deducted. (Please check the partial refund penalty)
  • For tickets with two or more different combined fares, different refund penalties may apply depending on the itinerary and fare combination.
  • Refunds for fully unused tickets are subject to different refund penalties based on when the refund request is submitted.
    However, if a ticket was reissued before May 23, 2024, the partial refund penalty for the originally issued ticket or the reissued ticket, whichever is higher, will apply.
  • The same discount rate applies to the refund penalties of child/infant tickets.
  • Bonus tickets, group tickets, and special offers are subject to separate regulations.

Refund Charge on Korea Domestic Flights

클래스별 마일리지 적립 기준 표
Fare Booking Class Refund Charge
Ticketed on or before
Mar. 31, 2024		 Ticketed on or after
Apr. 1, 2024
Business Class C,U KRW 3,000 KRW 3,000
Economy Class Normal Fare Y KRW 3,000 KRW 3,000
Discounted Fare A, B, M, H, E, Q, K, S, V KRW 7,000 KRW 8,000
Special Fare L, W, T, G, F, J, D, Z, O KRW 9,000 KRW 12,000
  • Refund charges will be waived if the entire unused ticket is refunded prior to flight departure on the day of purchase.
  • Award tickets, group tickets and promotion tickets will be subject to separate rules.
  • Tickets purchased through travel agencies other than the Asiana Airlines website/mobile app and Reservation Center may be subject to separate rules.

Information on the refund process for irregular flight operations to/from the U.S.

In accordance with the enhanced U.S. Department of Transportation (U.S. DOT) “Refunds and Other Consumer Protections” policy, the refund policy and procedures for tickets and paid additional service charges in the event of irregular operations are as follows.


  1. Effective from: October 28, 2024
  2. Applicable routes: Flights to and from the U.S.
  3. Applicable to: Tickets and paid additional service charges
  4. Applicability standards

    1) Flight cancellations

    2) Significant delays or changes

    • In cases of early departures or delays of 6 hours or more
    • If the departure or arrival airport changes
    • If additional connections are made
    • If changed to a lower-class seat
    • If a passenger with disability passes through a connecting airport that differs from the original itinerary
    • If an alternative aircraft that reduces accessibility is provided to passengers with disability
  5. Refund process

    1) Refund information: Notification about irregular operations and refund rights will be sent to the contact information (text, email) provided at the time of booking
    (To receive the notification, please make sure to provide accurate contact information when making a booking)

    2) Refund details

    • Refund policy: A refund fee and other fees are excluded from the refund (Refund: place of purchase)
    • Refund deadline: After a refund request is made, refunds will be provided within 7 business days for credit card and simple payments, and within 20 days for other payment methods (However, for the credit card and simple payments, the refund date may vary depending on the card company)
  6. Other: As an alternative to a refund, we can offer credits in the passenger’s name (valid for 5 years from the date of issue)