Special Assistance Request│ASIANA AIRLINES
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Travelers with Disabilities (US only)

Customer Information

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※ For phone number and email address, please enter only one person’s address.


Customer Information

※ If more than 1 passenger, please input all passengers name who need special assistance

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Itinerary

※ For passengers transferring to third countries, please enter final destination.


Asiana Airlines Boarding Itinerary Information

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Enter request details

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Your request

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About Personal Information Release

- Personal Information: Name, Phone number, E-mail address, Flight Itinerary, Reservation Number, E-ticket Number
- Reason for Request above: Special Assistance
- This information will be valid for 1 year.
* Special service cannot be requested without the above information.
* All the information above will be used only for special assistance requests.
User Agreement on Personal Information Protection
  • Abided by the ’Act of Information and Communication Network Utilization Promotion and Information Protection, etc.’ and ’Personal Information Protection law’ prior to collecting personal information, Asiana Airlines notifies the following terms to the users of Asiana Airlines’ internet website and requests each person’s consent on the matter.

    1. The purpose of collection and use of Personal Information With the consent of users, Asiana Airlines collects users’ personal information for the purpose of provision of services and marketing. Asiana Airlines does not release the collected personal information to a third party without the consent of the user.
    2.Items of Personal Information Collected and the process of collection
    Collected personal information & collection process
    - Mandatory items: name, phone number, e-mail
    - Optional items: Asiana Club number, flight information, date of birth
    - Personal information that is generated automatically: record of service use, website log in information, internet access cookies, IP information, etc.
    - Purpose of collecting Personal Information: solely for handling and management of "Special Assistance Request"
    3. Handling and retention period of Personal Information
    Asiana Airlines will immediately delete the collected personal information when it attains the purpose for the collection and use that is described above.
    However, if certain records are required to be kept by the relevant laws including consumer protection law in electronic commerce transaction etc. , such record shall be discarded after certain period of retention.
    4. User disagreement to collection and use of personal information
    I give my consent to Asiana Airlines to use my personal information for the purpose of marketing and service improvement.
    I have read the above provisions on collection and use of personal information and agree to such terms.
    I give my consent to Asiana Airlines to use my personal information for marketing and service improvement purpose.

    If you are an EU citizen or an EU resident please select [EU citizen or EU resident].For other regions, please select [Others].

  • 1. Contact number : asianacs@flyasiana.com
    2. DPO (Data Protection Officer) : aadpo@flyasiana.com
    3. Processing Objective: Service Provision
    We collect the minimum required personal information necessary for reservation services after receiving the user’s consent, and process this information in accordance with domestic and international laws related to the protection of personal information.
    4. Personal Information Trustee : Asiana IDT
    5. Security Measure : We comply with the technical, administrative, and organizational protection measures that are required by laws related to the encryption of important information.
    6. Stored Period
    Asiana IDT (3 years)
    7. Members’ Rights : All members have the right to access, edit, delete, restrict processing, transfer, and file a complaint to the supervisory authorities regarding their personal information.
    8. The information we need to collect for service provision are name, date of birth, phone number, e-mail, gender, and IP address. Should you fail to provide such information, you may not be eligible to use the "Special Assistance Request" service.
    9. We do not process member’s inquiries and concerns by automated response.

    Children under the age of 16 are not well informed about the risks, consequences, necessary safeguards, and their rights, and therefore must receive specific protection for their personal information. Please confirm the legal guardian information and consent regarding flight ticket reservation for children under the age of 16.

Agreement of the guardian (legal guardian) for the minors under the age of 16.

I confirm that I am the caretaker of the child under the age of 16 and agree to the provision of information.required field

Agreement of the guardian (legal guardian) for the minors under the age of 16.

*Related Law : EU GDPR Article 8 (effective from May 2018)

Airline Passengers with Disabilities Bill of Rights

This Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382. LINK

Airline Passengers with Disabilities Bill of Rights