Upgrade Standby
Upgrade Standby Service
- This service enables passengers to upgrade their seats at a special price depending on flight reservation circumstances for international routes operated by Asiana Airlines.
- This service may not apply to all flights and is only applicable to selected flights, depending on flight booking availability.
Therefore, even if you purchase a higher-fare ticket in order to request this service, the service will not be applied unless the flight is eligible for the service, so please be advised when purchasing flight tickets and requesting this service. - You can request this service from 96 hours to 24 hours prior to departure.
- Once the “upgrade standby” application is sent through payment, passengers must check through the website or mobile app 3 hours before the flight departure to determine whether or not their upgrade is confirmed.
- This service provides business seats and in-flight meals for business class. All other services are the same as those for economy services.
(* Lounge admissions not provided, free baggage at economy class level, mileage accrual at economy level, etc.) - If a refund is requested after payment is completed due to the passenger’s change of mind or if the standby results are not upgraded, the entire amount will be refunded without any cancellation fees or penalties.
Fare (one-way)
After March 4, 2019 (as of the ticketing date)
| Boarding Line First Departure on Ticket |
Korea | China (excludes Hong Kong) | Japan | USA | United Kingdom | Europe (excluding United Kingdom) | |
|---|---|---|---|---|---|---|---|
| Korea-Japan, China, Northeast Asia |
Y, B, M | KRW 60,000 | CNY 400 | JPY 6,000 | USD 60 | GBP 48 | EUR 60 |
| H, E, Q, K | KRW 100,000 | CNY 700 | JPY 10,000 | USD 100 | GBP 70 | EUR 80 | |
| Korea-Southeast / Southwest Asia |
Y, B, M | KRW 120,000 | CNY 800 | JPY 12,000 | USD 120 | GBP 96 | EUR120 |
| H, E, Q, K | KRW 180,000 | CNY 1,100 | JPY 18,000 | USD 180 | GBP 125 | EUR 150 | |
| Korea-U.S, Europe, Sydney | Y, B, M | KRW 450,000 | CNY 2,800 | JPY 45,000 | USD 450 | GBP 330 | EUR 360 |
| H, E, Q, K | KRW 600,000 | CNY 3,600 | JPY 60,000 | USD 600 | GBP 410 | UER 470 | |
| Boarding Line First Departure on Ticket |
HongKong | Taipei | Thailand | Singapore | Sydney | |
|---|---|---|---|---|---|---|
| Korea-Japan, China, Northeast Asia |
Y, B, M | HKD 450 | TWD 1,650 | THB 1,800 | SGD 75 | AUD 75 |
| H, E, Q, K | HKD 700 | TWD 2,800 | THB 2,800 | SGD 125 | AUD 125 | |
| Korea-Southeast / Southwest Asia |
Y, B, M | HKD 900 | TWD 3,300 | THB 3,600 | SGD 150 | AUD 150 |
| H, E, Q, K | HKD 1,300 | TWD 5,000 | THB 5,000 | SGD 225 | AUD 225 | |
| Korea-U.S, Europe, Sydney | Y, B, M | HKD 3,400 | TWD 12,400 | THB 13,500 | SGD 560 | AUD 560 |
| H, E, Q, K | HKD 4,200 | TWD 16,500 | THB 17,000 | SGD 750 | AUD 750 | |
- If you purchase the service in Korea, China, Japan, the U.S., UK and Europe, Hong Kong, Taipei, Bangkok, or Singapore, the departure city’s local currency will apply.
- In all other regions, you can also purchase the service in the local currency but based on the USD exchange rate of the purchase date.
- The point of sale may change without prior notice due to unavoidable circumstances.
Eligibility
After March 4, 2019 (as of the ticketing date)
- Passengers who meet the following fare conditions among passengers who have completed their purchase of an economy class flight ticket on Asiana Airlines’ regular flights
- Y, B, M, H, E, Q, K
(this service is only available for customers with Asiana Airlines flight tickets starting with “988” and not available for customers with other airline tickets)
- Y, B, M, H, E, Q, K
- Restricted passengers: Passengers who travel on a codeshare flight or preferred seats, who travel with infants or children, who requested special meals, who travel with pets (on board), and who use Unaccompanied Minor (UM), Cabin Baggage (CBBG), or Extra Seat (EXST) service
* Group bookings purchased via travel agencies are restricted from purchasing this service.
* This service is not available to purchase for customers who are eligible to purchase but have already completed online check-in. Customers who are willing to purchase this service but have already completed online check-in should cancel their check-in first, in order to make the purchase.
Services Provided
- Business Seats and In-flight Meal Service in Business Class
- All other services are the same as economy class services
(Lounge admissions not provided, free baggage at economy class level, mileage accrual at economy level, etc.)
Purchase Procedures
* Purchase Tip: For more convenient purchase of “upgrade standby,” please enter your Asiana Club membership number when purchasing your flight ticket and select “Consent to receive marketing information” in your member profile on our website.
- 01
Service opens
96 hours before departureAvailable only for some flights according to flight reservation circumstances.
- 02
Payment and Standby
24 hours before departureOnce the payment is completed, the upgrade standby application will be automatically submitted. Receipt for payment will close on a first come, first served basis depending on reservation circumstances.
- 03
Check standby results
3 hours before departureStandby results can be viewed through the website or mobile app.
Available time and place for purchase
| Purchase period | place for purchase |
|---|---|
| From 96 hours up to 24 hours before departure | Homepage and mobile app |
| 24 hours to 0 hours before departure: Sale closes | - |
Refund Policy
- The full price of the service can be refunded without any cancellation fees or penalties.
| Refund Time | Point of Refund |
|---|---|
| 24 hours before departure after payment is completed | Website, mobile app, Asiana Airlines reservation center |
| 24 hours before departure - Boarding date | Airport Ticketing Counter |
| After departure | Asiana Airlines Reservation Center |
Route Details by Region
| Region | Destinations |
|---|---|
| Japan | Destinations in Japan |
| China/Northeast Asia | Guangzhou, Guilin, Nanjing, Dalian, Beijing, Yuzhno Sakhalinsk, Shanghai, Shenyang, Shenzhen, Xian, Yanji, Yancheng, Yantai, Weihai, Changsha, Changchun, Chengdu, Chongqing, Qingdao, Taipei, Tianjin, Khabarovsk, Harbin, Hangzhou, Hong Kong |
| Southeast Asia/Saipan | Danang, Manila, Bangkok, Saipan, Cebu, Singapore, Jakarta, Clark Field, Palau, Phuket, Phnom Penh, Hanoi, Ho Chi Minh |
| Southwest Asia | Delhi, Almaty, Tashkent |
| U.S | New York, Los Angeles, San Francisco, Seattle, Chicago, Honolulu |
| Europe | London, Roma, Barcelona, Venice, Istanbul, Paris, Frankfurt |
| Oceania | Sydney |
Notes
- This service is a paid “upgrade standby” service. The upgrade is not guaranteed even if payment is made.
- This service provides business seats and in-flight meals for business class. All other services are the same as those for economy services.
(* Lounge admissions not provided, free baggage at economy class level, mileage accrual at economy level, etc.) - If the upgrade is processed when a seat has already been assigned, the assigned seat will be automatically canceled, and a business seat will be assigned at random.
- This service is not available for all passengers, so please read through the sales restrictions.
- Even if a notification was received confirming the upgrade, the upgrade may be canceled on the boarding date due to the airline’s circumstances. Moreover, upgrades may be canceled if violations are discovered during check-in procedures.
- When the travel schedule changes after the service is paid for through the website, the upgrade standby service will be automatically canceled and refunded.
- For flight tickets that were purchased through a travel agency, in the event that the travel schedule is changed through the agency, a separate refund request for the service must be made to the Asiana Airlines reservation center.