ASIANA AIRLINES

• Passengers with hearing or visual impairments, etc.

*A service dog accompanying visually or hearing impaired passengers can be transported free of charge when the following requirements are met.

• Must have an identification tag (ID) from an accredited institution
• Must be wearing a harness
• Compliance with quarantine procedures at the destination or transfer location
• For long-haul flights, food may be given at the connection point. Food preparation and costs must be handled by the passenger.
• Must stay at the passenger's feet during the flight

• Wheelchair Assistance

  * Wheelchair service is provided free of charge

• Passengers with hearing or visual impairments, etc.
  • Asiana will provide services to guide and assist passengers starting from the check-in process to immigration inspection so that you can have a pleasant and safe flight.
  • In order for visually impaired passengers to travel alone, they must be able to walk, eat, and take care of personal business without help from a 3rd party. In addition, there must be a guardian who can assist/support the passenger at the departure/arrival city airport.
• Wheelchair Assistance
  • Wheelchairs and electric vehicles (only at Incheon Airport) will be provided for passengers who have difficulty in walking due to an illness, injury, or old age, and a dedicated staff member will help you through the check-in process, immigration procedures, and boarding.
  • The passengers will again be assisted until they reach the arrival area inside the terminal.
    Please note that wheelchair services at some airports (Frankfurt, London, Paris, Rome, Barcelona, etc.) are managed and operated by the respective airport authorities.
  • Wheelchair service can be requested at the reservation center and at the airport. Please note that you may have to wait when you apply for the service on-site on the same day.
  • Passengers with their own personal wheelchair may use their wheelchair up to the boarding gate, then check their wheelchair at the gate.
    (However, it may not be possible to check your wheelchair at the boarding gate depending on the circumstances of overseas airports.)
  • Passengers with their own electric wheelchair must remove the batteries from the wheelchair, so please notify us in advance upon booking.
• Cabin Wheelchair Passengers
  • All of our aircrafts are equipped with wheelchairs in the cabin to assist passengers who have difficulty in walking.
• Seat assignment exclusively for passengers with disabilities
  • We have five Economy Class seats per aircraft for passengers who use wheelchairs or have walking disabilities. (Excluding codeshare flights)
  • These seats are available for booking on a first-come, first-served basis 48 hours before departure through the Reservation Center or regional offices. They may not be available on-site at the airport.

• via reservation center