ASIANA AIRLINES

• Passengers who are blind or have visual or hearing impairments.

*A service dog accompanying a passenger who is blind or has a visual or hearing impairment may travel at no additional charge, provided that all of the following requirements are met.

• The service dog must have a certificate or identification card issued by an accredited organization.
• The service dog must wear a harness.
• The service dog must meet all quarantine and entry requirements of the destination and any transit points.
• For long journeys, the service dog may be fed at a connecting point. The passenger is responsible for providing the food and covering any related costs.
• During the flight, the service dog must remain on the floor in front of the passenger’s seat.

• Passengers requiring wheelchair assistance

  *Wheelchair assistance is provided at no additional charge.

• Passengers who are blind or have visual or hearing impairments
  • Asiana Airlines provides assistance from check-in through arrival and immigration procedures to help ensure a safe and comfortable journey.
  • Passengers who are blind and traveling without a companion must be able to walk, eat, and attend to their personal needs independently. They must also arrange for assistance at both the departure and arrival airports.
• Passengers Requiring Wheelchair Assistance
  • Wheelchair assistance is available for passengers with limited mobility due to illness, injury, or age. Electric cart assistance is also available at Incheon International Airport. Dedicated staff will assist with check-in, departure procedures, and boarding.
  • Upon arrival, assistance is provided through the terminal to the designated arrivals area. Please note that wheelchair services at certain airports, including Frankfurt, London, Paris, Rome, Barcelona, and Osaka Kansai, are managed and operated by the respective airport authorities.
  • Wheelchair assistance may be requested through the Reservation Center, at the airport, or on the Asiana Airlines website. Same-day requests made at the airport may be subject to extended wait times.
  • Passengers traveling with their own wheelchair may use it to travel to the boarding gate and check it at the gate prior to boarding. Gate delivery and return of personal wheelchairs may not be available at certain airports due to local airport procedures or operational restrictions.
  • Passengers traveling with a powered wheelchair must notify Asiana Airlines at the time of booking, as special handling procedures may apply to the wheelchair battery.
  • Priority assistance is provided to passengers who request wheelchair service in advance.
• Onboard Wheelchair Assistance
  • All Asiana Airlines aircraft are equipped with onboard wheelchairs to assist passengers with limited mobility when moving through the cabin aisle.
• Dedicated Check-in Counter
  • Dedicated check-in counters may not be available at all airports. Please contact an Asiana Airlines representative for assistance.
• Priority Seating for Passengers with Disabilities
  • Five designated Economy Class seats are available on each aircraft type for passengers who use wheelchairs or have mobility impairments. This service is not available on codeshare flights.
  • These seats may be requested on a first-come, first-served basis through the Reservation Center or an Asiana Airlines sales office no later than 48 hours before departure. Availability cannot be guaranteed for requests made at the airport.

• Request through the Reservation Center
• Request through the Asiana Airlines website or mobile app
  • You can request or review the service on the booking details page. View Booking Details