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Passengers with Disabilities

Service Guide

Eligibility
  • Visually or hearing impaired passengers
  • Wheelchair Assistance

*A service dog accompanied with visually or hearing impaired passengers will be transported free of charge, when the following requirements are met.

  • Must have an identification tag (ID) from an accredited institution
  • Must be wearing a harness
  • Compliance with quarantine procedures at the destination or transfer location
  • For long-haul flights, food may be given at the connection point. Food preparation and costs must be handled by the passenger.
  • Must stay at the passenger's feet during the flight
User Guide
  • Visually or hearing impaired passengers
    • Asiana will provide services to guide and assist passengers starting from the check-in process to immigration inspection so that you can have a pleasant and safe flight.
    • In order for visually impaired passengers to travel alone, they must be able to walk, eat, and take care of personal business without help from a 3rd party. In addition, there must be a guardian who can assist/support the passenger at the departure/arrival city airport.
  • Wheelchair Assistance
    • Wheelchairs and electric vehicles (only at Incheon Airport) will be provided for passengers who have difficulty in walking due to an illness, injury, or old age, and a dedicated staff member will help you through the check-in process, immigration procedures, and boarding.
    • Upon arriving, the staff member will help you to where your guardian will meet you at the airport.
    • Please apply for wheelchair services on our website, via reservation center, or at the airport.
    • Passengers with their own personal wheelchair may use their wheelchair up to the boarding gate, then check their wheelchair at the gate.
      (However, it may not be possible to check your wheelchair at the boarding gate depending on the circumstances of overseas airports.)
    • Passengers with their own electric wheelchair must remove the batteries from the wheelchair, so please notify us in advance upon booking.
  • Cabin Wheelchair Passengers
    • All of our aircrafts are equipped with wheelchairs in the cabin to assist passengers who have difficulty in walking.
How to Request
  • via reservation center
  • or via the link below
Service Guide
Service Guide

Region Contact information Business hours (Local Time)
Korea +82-2-2669-8000
(Within Korea : 1588-8000, 02-2669-8000)
International : 05:30 ~ 24:00
Domestic : 05:30 ~ 22:00
Japan +81-3-5812-6600
(Within Japan : 0570-082-555)
Weekday : 08:00 ~ 19:00
Weekend : 09:00 ~ 18:00
China +86-10-8451-0101
(Within China : 400-650-8000)
07:00 ~ 19:00
United States +1-800-227-4262 07:00 ~ 24:00 (Pacific Time)
For all other regions, please contact the local Asiana Airlines branch at the departure cityFor all other regions, please contact the local Asiana Airlines branch at the departure city

Special Assistance Request

Q Online Request Form detail

A

We provide an online request form for customers who may need additional assistance Request Special Assistance

Q Contacts detail

A

Asiana Airlines is committed to provide passengers with disabilities equal access to our facilities and services at any stage of the journey.
If you need special assistance for your trip, do not hesitate to contact our reservation center at 1-800-227-4262 (US Toll-Free).
(For international calls, some charges may apply by your mobile network.)

Q AIR CARRIER ACCESS ACT detail

A

The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to
accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible format from the U.S. Department of Transportation.

By DOT Hotline
Via the DOT Hotline for calls within the United States: 800-778-4838 or 800-455-9880 (TTY)
By Telephone
Via the Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511(TTY)
By Mail
Air Consumer Protection Division C-75, US Department of Transportation 1200 New Jersey Avenue, SE West Building Room W96-432 Washington,
DC 20590
Online
Via the Aviation Consumer Protection Division website

To learn more, access the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel (PDF) or simply known as Part 382.