*A service dog accompanied with visually or hearing impaired passengers will be transported free of charge, when the following requirements are met.
|Region||Contact information||Business hours (Local Time)|
(Within Korea : 1588-8000, 02-2669-8000)
|International : 05:30 ~ 24:00
Domestic : 05:30 ~ 22:00
(Within Japan : 0570-082-555)
| Weekday : 08:00 ~ 19:00
Weekend : 09:00 ~ 18:00
(Within China : 400-650-8000)
|07:00 ~ 19:00|
|United States||+1-800-227-4262||07:00 ~ 24:00 (Pacific Time)|
We provide an online request form for customers who may need additional assistance Request Special Assistance
Asiana Airlines is committed to provide passengers with disabilities equal access to our facilities and services at any stage of the journey.
If you need special assistance for your trip, do not hesitate to contact our reservation center at 1-800-227-4262 (US Toll-Free).
(For international calls, some charges may apply by your mobile network.)
The Air Carrier Access Act prohibits discrimination on the basis of disability in air travel and requires air carriers to
accommodate the needs of passengers with disabilities. A copy of 14 CFR Part 382 is available in an accessible format from the U.S. Department of Transportation.
To learn more, access the Department of Transportation regulations on Non-Discrimination on the Basis of Disability in Air Travel (PDF) or simply known as Part 382.